based on 8307 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
First Time Visit Ever..
Awesome! Really appreciate the services rendered to our 93 year old mother! The gentle care that was given along with the hospitality showed to us, two of her daughters that came with her. Cannot be more grateful for how all of us were treated. This is the services use to getting from Baylor Scott & White and you all did not disappoint.
You never provided me with an invoice itemizing my charges, and now my FSA provider is questioning my claim. It's not available via the app, so I called the hospital just now, only to be sent to voice mail. Highly inefficient!
Friendly and efficient !!!
Everyone was amazing, from check in . The nurse in pre op was great very caring.
We walked in to the legacy hospital and it was beautiful, felt like a library vibe. Met the nurse and she was bubbly and super friendly, made me feel comfortable and even made me laugh several times. Met the doctor (Dr sai) and he was awesome. I hate hospitals, but I must say, it was the best experience I could have ever hoped for.
Great staff. Fast efficient service.
Very efficient services, pleasant staff, comfortable surroundings.
It was best decision i have take by choosing this hospital my OB Heena Khan is very supportive and she is available when i need and i was very thank full to Karen Nurse for my labor with out she i can not even imagine how it could be and paediatric kumar service for my new born every experience was good and all are very supportive.
Have a satellite radiology in Plano
nurse always bruises me badly can’t get needle in and other nurses have to try, and trouble with anestheologist.
My procedure was timely and the staff were great.
The Emergency Room staff was very prompt, friendly and professional. The testing was conducted quickly and we were kept informed as the process continued.... Thank you to the staff and Doctor....
Those attending me were thoughtful, careful to take time in explaining procedures, and made sure I understood the diagnosis. Also, things were handled in a timely manner.
The nurses was top tier !!
All receptionists, nurses, physicians and assistants are excellent. I was well taken care of!
Every single person treated me with dignity and respect.
Everything
Nurse in the ER room was really a bad mouth. Robert
My wife was struggling with pain and clearly told its hard to find the vein for IV and need to be little careful. Since the delivery and postpartum team already made her hand bruised.
He replied saying, we are ER team and u wont believe how easy we make it and the very next moment he took more than 3 attempts and failed and then used some machine that shows veins. We are ok with it but he then said u might be having streptococcus issue and u can die if not diagnosed and later when he took urine sample, before he sent to ER he said its UTI which is not when tested.
ER team or a doctor should build positivity but his words made my wife cry for next 5 days till we got our blood culture results
The entire delivery team was great and I woill be recommending all future mamas to this hospital
Everyone is very friendly and professional. The atmosphere is clean and welcoming.
Everyone was great, polite and courteous, the surgery went well and very happy with the results.
I couldn’t have asked for a smoother experience for my hysterectomy. Everyone was so kind and thorough. It was a seamless experience. My husband was updated regularly and brought to be with me as soon as possible. I can’t say enough good things!
Personal experience with friendly service
I was able to bet on right away.
Lean efficient care. Took the time to explain everything
Friendly and professional!
The nurse I had to get me ready for surgery was so sweet and just happy to be where she's at
The second nurse I had in recovery was also very sweet attentive.
What made me feel so good was the fact that I felt from them that they were happy to be there it was a great work environment and they were there to serve and help me and they did that
Efficient. All the staff I interacted with were caring and professional. I felt very well taken care of.I knew what was happening every step of the way. While I don’t want to have to be there again, I would definitely choose this hospital again if the need arises.
Always good and professional.
Excellent care