based on 4123 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This is the first time that we used this hospital. We were very surprised by the organization and service to the patients. We recommend this hospital for all your medical services.
Friendly service, although rushed. Lovely interior,
I love the check-in process.
The staff was great!
Very friendly and act like they care about the patients
The staff
Vast network. Easy to use App
Very friendly and helpful staff.
Fast friendly understanding and listened to my concerns and my emergency
Quick. No not needed testing. Loved Dr. Lee.
Everyone is very helpful and love the service from cleaning and food. Nurses made us feel comfortable.
Staff is amazing
Dr Was rude and did not even touch me or close to me. Threw a trashcan DX and let me go home. Was there an hour from start to finish. went home feeling just as bad as when i arrived.
I like the fact the care is available whenever you need it. The price for the visit is also reasonable.
Courteous and caring
very efficient
Quick resonse, kindness displayed, concern shown
Everyone was so kind and very informative. Very quick experience!
Rarely have to wait to be seen. Professional and friendly staff.
Staff are attentive. Quality service.
Great people and servic.e
Friendly and professional staff from the receptionists to nurses and doctors.
I liked each doctor who will be involved in my operation came by to talk to me and answered questions.
Post-op process was easy and nurses were very attentive.
Surgery itself went well, and the pain was not severe.
communication from the surgery room to my family was prompt and informative.
It was quick, we were well informed of the process, tests, results, and after care. At each step we were thoroughly briefed on what is going on.
Everyone there is friendly and supportive. They take good care.
Dr. Powell
Very quick response from doctors and nurses.
Promptness
While I have an overall positive experience with Baylor Scott & White Frisco (rated 10/10), I feel compelled to address a concerning encounter I had with Dr. Vangala, the pediatrician who cared for my newborn son during our hospital stay.
I gave birth on February 2, 2025, at BSW Frisco. Throughout my pregnancy, my OBGYN, Dr. Catherine Holt (10/10), recommended that I continue my prescribed SSRI medication, which I have been taking for anxiety for 15 years. Dr. Holt informed me about the potential transient effects this medication might have on my newborn, which I had previously experienced with my first child. When my son was born, Dr. Holt observed his jitteriness and reassured me that this was a side effect of the SSRI.
However, when Dr. Vangala provided care for my son in the days following his birth, he informed me that the jitteriness was "not a normal side effect of the medication" and insisted on running tests "for drugs." This comment took me by surprise and left me deeply distressed. It felt accusatory, and I immediately became emotional after he left the room. Not only did I feel like a negligent mother for not identifying something was "wrong" with my newborn, but I was also falsely and hurtfully accused of drug use. I have never used illicit drugs in any form. I am a dedicated and responsible parent, particularly in the care of my children.
The comment made by Dr. Vangala was unprofessional, lacked empathy, and was particularly inappropriate given the vulnerability of being a postpartum mother. I would have appreciated a more respectful and compassionate approach—one that involved a clear explanation of the protocols for evaluating potential causes of my son's symptoms. Had Dr. Vangala taken a moment to review my medical history, perhaps consulted with my OBGYN, or simply engaged in a brief conversation with me, it would have been immediately clear that I am not a drug user. In fact, I delivered my baby without an epidural and declined hydrocodone following delivery, further demonstrating my commitment to my health and well-being.
After this interaction, I was visibly upset, and the managing nurse, provided much-needed comfort and reassurance. However, when I inquired with the pediatric nurses further about the tests being conducted on my son, I was met with uncertainty from the nursing staff, who were either unable or unwilling to provide clear information about exactly what was being tested for. This left me feeling uncomfortable and stigmatized for the remainder of my hospital stay, knowing I was being viewed as a potential drug user without any basis.
This unfortunate experience has left a lasting impact on me, and my son’s birth story will forever be marred by this traumatic encounter. I sincerely hope that the hospital and its staff take this feedback to heart and provide future patients with the respect, understanding, and empathy they deserve, particularly during such a vulnerable time.
N/A
Short wait time and good service