based on 8589 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
The medical team offered good customer service and kept checking on me. I especially liked Nurse Jamie, I don’t like hospitals and I’m scared of needles but she was very caring and got to know me as a person and not just another patient.
Timely, transparent & friendly
Everyone's very friendly
Everything a clean please the best workers nurses, the people from kitchen area all the people the environment is excellent I loved how they treat my guests and family. Specially I loved the way they took care of me Thank you, I will recommend Baylor Frisco.
There was not too much care for the new born mommy. Even after requesting for help they told us that they dont have enough staff to help pls take care of urself. Barely had help for lactation as well.
Everyone there, from the check in staff to the nurses are AMAZING!
Excellent staff
timely and professional
Amazing and attentive staff from doctors and nurses to food service and housekeeping, everyone was wonderful!
Wonderful!!!!
They all were very kind and attentive.
I always like coming to this ER even when I’m in a lot of pain. I knew right from the beginning I had a bad kidney stone as I have had in the past. This time the pain was the same but it wasn’t a kidney stone and instead it was bulged discs in my back! They ignored the fact that I was still dead set on treating it as a kidney stone and treated my pain similarly. It may not seem like a lot but that goes a long way treating someone like a person and a patient.
Nothing it’s just you don’t use My Chart.
I very one was a 10!!!
Clean, friendly, few people, no waiting, quick service, knowledgeable staff
Friendly, professional staff, lovely, clean facility and timely scheduling.
My overall experience at Baylor Scott & white, Frisco was really great. Especially the nurses have taken very good care of me during the labour process.
I felt like no one was compassionate except for the women at the front desk and the CT tech. Everyone else was short and didn't seem to care how much pain I was in.
very friendly and helpfull
Staff was very professional, competent & courteous. Facility was very pleasant, clean, well maintained.
Staff is so caring n helpful
Excellent ❤️ From the reception to the nurses, very good, friendly, and respectful treatment.
Very well organized, from the front desk to the nurses.
Your people who are to set up the procedures are two months behind. The people who are suppose to call you from the hospital to set up your chart after I repeatedly called for someone in your hospital to call only to be told repeatly that they are busy. Once I got into my procedure they are top notch. But it took from March to May to get the procedure set up. The receptionist where I first came in the hospital was very very good. The nurses in the procedure were wonderful.
Front Desk was very Helpful. Facility was awesome and very clean
Very professional, quick service. The explanation was amazing
Very great customer service and care in a beautiful space.
Every single person we came in contact with from the front desk to our exit was so pleasant and helpful. Our pre procedure nurse, Rachael was so sweet as well as our post procedure nurse! Of course Dr Duraiswamy is The Absolute Best!! 🩷
pleasant environment, on time, excellent nurses
Courteous staff