What our patients think of us!

Friendly and professional staff

Staff and overall process of treating the patient and family

It was the nicest hospital I've ever been in. The entire staff was super friendly, and kept me up to date on everything that was going on. In most hospitals it takes hours to be released. Not here! When it was time to go, the paperwork was done and I was out the door.

I have loved the services provided by the nurses. Diaan in labor and delivery. Morgan and Carol in Nursery Nurse team, Shannon the lactation consultant. These people were amazing when needed their help and support. Support and guidance are the main things people do expect when they come to hospital especially for delivery.

Everything went well. No hiccups. Thank you.

There is a LARGE misconception on billing. I will be fighting my bill and charges because I believe there was confusion and I was given tests (and charged) for things I DID NOT ask for. Please be upfront about the costs!!!!!!

They took their time with me and allowed me to ask questions about my care. They went into detail about what was going on with me and how they were going to help me.

Great staff! Beautiful facility! Thank you!

Overall care. I’ve spent a lot of time in Baylor hospitals in the last year and I’ve always felt cared for. Not just a patient.

I checked in at 6:00 on Friday as I was instructed to do by my doctors staff. I had done my pre-check in a week prior to my surgery to all that was left to do was the final check in. The lady that helped us was the manager of the whole check in team and she was friendly and polite and informed me of how the whole morning would proceed. When my wife and I were finally escorted back to a prep room where I had to put on one of those surgical gowns all of the nurses and staff were very polite and helpful explaining all that was about to take place.
My surgery time was at 7:30 and my doctor and the anesthesiologist arrived about 5 minutes prior to that. The surgery was for a deviated septum.
After it was all over with I was able to get dressed and go home.
I have come to this hospital previously several times for a colonoscopy and the service is the same all the time. It's always GREAT

Nurses were so sweet.

Checkin prior to surgery took a very long time.
Wait after arriving and waiting for operation prep took over an hour.
Rooms are small, cold and not very private. No where for spouse to sit in room or areas while waiting with me for operation.
Waiting room chairs are NOT comfortable at all.
Parking is ridiculous. Very difficult to find decent parking.

Very friendly and helpful staff.

Everyone was so kind and supportive

The staff is always friendly, professional and courterous. They try their best to diagnose you and get you on your way after a thorough exam and prescription sent to your pharmacy.

Amazing nurses

Personnel are the best.

Everyone was friendly, efficient, and provided excellent care.

Fast

Careing employees

Excellent work! The entire team worked very hard to get my diagnosis and moved on to the treatment! Everyone was very clear about what was happening and what I could expect up until my recovery. Thank you for all of your help and support.

Joe R

The Symptomatic Treatment for URI sheet was very helpful.

Helpful

The nurses in pre and post op were outstanding, especially Amy.

Great experience :o)

My ain was not managed in recovery, despite my crying and screaming bc of pain. I told them prior that I haze zero pain tolerance and what pain meds I would need to control my pain. I kept asking to speak with my partner and they refused to let me talk to her on the phone.

As usual everyone was nice and professional.

Staff is wonderful

I was very well taken care of during my Surgery
Everyone looked after my wellbeing.

Front desk friendly
My nurse who took blood, EKG etc was fantastic