Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8307 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 14, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great staff from beginning to end. Always have a great experience here.

Report a concern   April 14, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff was extremely compendent.

Report a concern   April 13, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything went as planned and everyone was very attentive and kind.

Report a concern   April 13, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Doctor Bailey is incredible! All of my labor and delivery and post partum nurses were great. Nursery nurses as well as Lactation consultants were super helpful and kind. On top of that food was EXCEPTIONAL!

Report a concern   April 13, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone from Lexi at the front registration to my nurses in pre-op, surgery, and post op as well as Walter (my Anesthesiologist and my doctor, Dr. Rogenes, were all so nice and very polite and helpful. This was my first surgery and I am very grateful for the care I received. Thank you.

Report a concern   April 13, 2025 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

This was the worst experience of my life

Report a concern   April 13, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Friendly staff, knowledgeable and shows true patient care.

Report a concern   April 13, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very nice

Report a concern   April 13, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything was perfect !

Report a concern   April 13, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly staff and parking was easy

Report a concern   April 13, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Clean, professional, competent, friendly

Report a concern   April 13, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything was wonderful.

Report a concern   April 12, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff and facilities were wonderful. I was well taken care of from start to finish. My surgery went great, and I had minimal side effects or pain. Everyone took such good care of me.

Report a concern   April 12, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The nurse who was assigned to me was one of the kindest and most professional people. I wish I remembered his name because I never write reviews, but am doing it now because I hope he gets some kind of recognition. He deserves it, and stands out as someone who is exceeding the standard of the typical medical professional. He and the doctor were efficient and helped me get an answer for my problem and discharge quickly. The kindness/professionalism of the nurse is what stood out the most.

Report a concern   April 12, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every one was very friendly, but we had to wait a long time. They told me to be there at 9:00 for my colonoscopy. Got there before 9:00. Didn’t take us back to room until 11:00. They got me ready, then again wait for Doctor. Probably another 1 hour too 2 hours. Later the Doctor said Sorry for the wait one surgery took longer than expected. They could have let us know that. Everything else was good

Report a concern   April 12, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

It was exceptionally well service from check in to after care. Was appreciated greatly

Report a concern   April 11, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From the time you walk in the front door till the time you leave, everyone was so helpful.

Report a concern   April 11, 2025 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Not likely - nursing was great

Report a concern   April 11, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly and professional staff. Very capable medical providers from nurses, lactation specialist to doctors. Everyone was very helpful and wanted to make sure we understood everything before we got discharged. Good communication, gave us daily updates of our baby while in the NICU. Would recommend other moms give birth at this hospital.

Report a concern   April 11, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I have never had a hospital care so much. I got called by the charge nurse & one of my care nurses plus I got a letter from my recovery nurses. I also got called by the ER the day after I had to go. They make you feel so important & that they genuinely care about you. I’ve told all my family & friends how amazing the people are there. I am totally blown away.

Report a concern   April 11, 2025 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Was a very long wait

Report a concern   April 11, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses on staff were EXCELLENT!

Report a concern   April 11, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

GREAT CARE

Report a concern   April 11, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Quite thoughtful about making it a good experience for the patient and spouse. Very nice personnel: positive, kind, and caring. Many convenient locations to have more flexibility in making appointments. Dr. Schwartz is very talented in giving the best outcome for the various injuries he’s faced with… giving confidence to me!

Report a concern   April 11, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Muy buen trato y muy buen servicio

Report a concern   April 11, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

They were very helpful and got me in fairly quickly.

Report a concern   April 10, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly staff when signing in. Little wait to be taken up to the surgery center. Everyone there was very helpful and I felt I was in good hands. They explained what was going to happen for the surgery. I've been at that same hospital a few years ago for toe surgery. Definitely pleased with everyone I had contact with at the hospital both times.

Report a concern   April 10, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything! Fantastic team of nurses and doctors!

Report a concern   April 10, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great staff and great care given to patients. Highly recommended.

Report a concern   April 10, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I felt I was kept very informed. Staff knowledgeable about all processes. From the nurses to all the techs each was so kind and considerate. Very respectful. I had a great group of people caring for me. I don’t want to forget the lady’s that checked me in when I got there. Everyone of them was just so good at getting everything done. So organized and happy. They smile a lot. Outside of the fact that I had to be there . I could not have picked a better place to have my procedure done.


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