based on 4123 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Have an OBGYN on staff during the night. I had to hold my baby in for 20 minutes while I waited for the Dr to show up. Begging and screaming and trying to convince anyone to please let me pay my baby out. Out of all 3 of my pregnancies this was the most painful and that is with an epidural. Dr did not apologize for being late and did not even check on me once I was finished pushing. He immediately left without saying a word to anyone. Even my head nurse was shocked to find out he was gone. I understand unplanned deliveries are unexpected and cannot be prepared for. But I do believe when I showed up the whole process could have been handled better. I did tell Anna Clair several times that once my water broke it would be very quick for delivery. Maybe if she would have called as soon as my water broke it would have been different. Other than that the nursing staff was amazing.
the staff was very professional and knowledgeable throughout the entire process
Professional, clean, polite, helpful
The employees were very courteous and concerned about my welfare.
I cant thank all the nurses who tended to me and my baby during labor and postpartum care. Each a every nurse is very caring and thorough with schedules, helping out with any questions and care. I want to take a moment to thank Andrea, Chrissy, Lucy, Lauren, Brianne and Michelle for the nursery, labir and postpartum care. Dr Bradley thank you so much for being there for your patients , showing up and delivering the babies, although you yourself have delivered your baby. I highly recommend this hospital, also their home style hot meals and celebration dinner are excellent.
The whole labor and delivery unit of BSW Frisco is amazing. The nurses and all the other staff were very helpful. I had the best labor and delivery experience at this hospital as a first time mom. I am extremely grateful for their outstanding service.
Professional and kind staff. Caring and helpful as well.
Everything! You guys are great. Made me feel comfortable and answered all my questions
Great service!
Service is always great!
Super clean facility and the staff were all very friendly. Great patient care!
Nurses all very nice and helpful.
The care provided for both mother and child.
The friendly staff.
Staff was very pleasant and professional. Wait time was a minimum and care came quickly
Have staff qualified to treat various pro0blems
Good Care!
very efficient
Everyone was very warm and friendly
Went like clockwork. Everyone was friendly and competent.
I would have given you a 10 but I am 83 and did not enjoy standing at the front desk in lobby for what seemed like forever to complete registration. Other hospitals take you into a small office where you can be seated to go through the long process. And it was a very long process considering I had pre-registered by telephone. Thanks for listening.
Everyone was so nice and helpful.
Everyone was cordial and very thorough
friendly, compassionate and professional staff. Clean and inviting area
Everyone was very kind & showed compassion from the beginning to the end!
great
Simply Outstanding!!!
Great Nurses & Great Doctors!
Amazing and fast service! Grateful!
Kept informed throughout the process / procedure, friendly staff