Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.6 out of 10 based on 2416 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 29, 2025 — Rated 3 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

This is the second time I have used out patient services. None of the nurses know how to put an IV in without rolling the vein and bruising my hand three different times plus my arm. The one in my arm came out in the surgery room and I had a local Manual injection in my back before the steroid shot. It was the worst experience I’ve ever had. And then when I rolled over to get on the gurney. I was becoming nausea and thought I was gonna throw up in the nurse threw what look like a cloth napkin on my stomach and walked away. I could barely move from the shot and could not even get up. I was in severe pain from the local for two days. I will have to really consider going elsewhere for my doctor for these shots. Someone needs to do training with all the nurses putting in IVs with different types of veins. Should be basic.

Report a concern   August 29, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone had a smile and was very friendly and concerned about me and provided comfort as needed. Great patient care.

Report a concern   August 29, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Facility was clean and comfortable. Personnel were professional and caring. Reception could have gone smoother. Of 4 people there only one was actively checking in patients. After we got started every person that walked up was acknowledged and helped and we were intermittently. After 15 minutes we were done. Surprising after all the online check in was previously completed before arriving.

Report a concern   August 29, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Wonderful staff. Always a great experience for surgery

Report a concern   August 29, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Fast and freindly

Report a concern   August 28, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone took great care of me.

Report a concern   August 28, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All staff from front desk to nurses to anestheologist were all very friendly, caring and helpful !

Report a concern   August 28, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Physicians and nursing staff

Report a concern   August 28, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

pleasant atmosphere, good communications.

Report a concern   August 28, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff

Report a concern   August 28, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All staff was personable and professional.
Staff recognized I was in pain as well as being nervous about the procedure and kept me calm. and engaged about what was to come next.
RN Amy is awesome!

Report a concern   August 28, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Their friendliness and how much they made me comfortable yet remaining professional.

Report a concern   August 27, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The Staff is very polite and made me welcomed

Report a concern   August 27, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Facility is well managed, well staffed, and strives to get things done to the satisfaction of the patient.

Report a concern   August 27, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great staff! Friendly, helpful, kind and thorough. They really cared about how I was treated and how I was feeling at all times.

Report a concern   August 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I am always treated with dignity and respect. The Dr went over all my concerns and informed me of the situation and what I need to do in the future.

Report a concern   August 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly staff and receptive to my needs. Also prompt with the procedure.

Report a concern   August 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Very nice and very efficient

Report a concern   August 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was amazing, the whole delivery process was great , most especially the nursery nurses and the NICU Nurses, special thanks to Nurse Wanda, Nurse Kristi and Nurse Kari of NICU

Report a concern   August 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I had the most wonderful experience for my procedure. From the parking lot speaking with someone to verify I was in the correct location all the way to my post-op care. It was the most friendly group of people I have ever encountered. The pre-op nurses made you feel at ease with their fun personalities and I've had several surgeries and NEVER had my anesthesiologist waiting on me when I woke up, that was a wonderful experience. I will highly recommend your facility to everyone I meet.

Report a concern   August 25, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff, the nurses, the doctors!! The atmosphere. Very welcoming for all the patients.

Report a concern   August 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

They got right to the point, didn’t do needless test. They informed me of what I will need and carried out the task. The were friendly people and professionals.

Report a concern   August 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Very attentive and easy in and out

Report a concern   August 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Totally professional, attentive, and courteous.

Report a concern   August 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Got right in,t he nurses were awesome. We liked the doctor also

Report a concern   August 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Fast and very good service

Report a concern   August 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The Doctor and the nurse that took care of me were excellent . Kind, compassionate and I really felt heard.
The front desk staff as well was excellent.

Report a concern   August 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Well staffed and very friendly and knowledgeable staff. Very efficient in their duties.

Report a concern   August 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The pagers and a very nice facility

Report a concern   August 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Absolutely everything! The facility is so nice and small, the care you receive every step of the way is unparalleled and the food is absolutely delicious!


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