based on 8806 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and efficient! Everyone is friendly and professional.
Courtesy, respect, quality of care.
I feel like I was shrugged off by the doctor. Asked did i want tetanus shot because of a puncture wound, I said yes. I never received the shot. I just left & went elsewhere
Everyone was great. Thank you all for doing what you do.
Close to my home. Always nice people.
Doctors very nice and helpful.
Staff was very professional.
Not crowded, efficient
Personal service and care.
The staff were all very welcoming and professional.
Great people and good service
Pleasant and helpful staff. Clean facility.
Very organized
Clean environment
The people I spoke to were very polite and helpful
Ok
Everyone is very friendly...and everyone is more than happy to make my money!
Friendly staff great service
The facility was wonderful and the staff was amazing.
All was a great experience! From the check in to the procedure and the recovery. The facility was clean, food was good and the nurses and staff were phenomenal.
Timely professional nursing staff.
Prompt and professional.
Everyone was great from the time I checked in to pre-op to surgery to post-op to leaving.
Prompt, efficient, hospitable and kind.
All staff was very nice
Efficiency
Amazing nurses and food
There was only one employee at the main check in desk. It took me almost 45 minutes to get checked in as he kept getting interrupted. My Dr called the main check in desk to see if I had even arrived at the hospital for my procedure. I had arrived early, and it took so long to check in that my Dr was about to mark me as no show. Fortunately, the dr called down to the main check in desk and they confirmed I was there still trying to check in. No fault of mine. I arrived early with all the documents and information they needed. Not a happy camper.
Professional. Friendly. Prompt. Clean
Everyone was so nice and helpful here
Clarify/Confirm arrival time in your pre-admission emails and notifications. I asked about this and the patient in-take person (at the time of my arrival) said that is something the physician/surgeon should be providing to you. Not a good answer from BSW Medical Center Frisco. Your expecting a patient to pay all their co-pays, pre-paid costs, etc., and you can't even include an arrival time in your notifications??? That's sad.....Name removed - Phone number removed.
Everyone was so friendly and professional. The hospital was well organized and clean.
Great environment, friendly staff, very prompt.