based on 8304 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly nurses and Dr. Explained my issues so that I could understand
very friendly and very efficient!
Both deliveries and postpartum help have been EXCELLENT! We love Baylor Scott Frisco
The people that saw me were very professional and treated with respect. Everyone from the people who welcome me to the professional who worked on me were very pleasant.. I would recommend them all.
It was a very pleasant visit. The girl at the reception desk was very kind and explained the entire procedure to us. Once we arrived for the appointment, we were greeted by the very diligent medical staff. The doctor showed interest in my problem, reviewed all my symptoms, assessed my mobility, and gave me a very accurate prescription. Currently, my medical condition has significantly improved
Expeditiously done with professional care .
Great nurses, doctor, anesthesiologist and follow-up
A lady called to pre- register me. When we arrived the check in process was easy. They gave us a pager and a nurse to me back to the pre surgery room. The nurses were kind and supportive.
Dr. Matt Hughes performed my colonoscopy and the tech was David. I would highly recommend Dr. Hughes.
Tanner was my nurse in recovery. He was kind and helpful. I was sick from the anesthesia and he was able to contact Dr. Hughes and administer anti nausea medicine. I would NOT recommend the anesthesiologist Dr. Bret Hesseltine.
Excelent service prompt, friendly, clean
Very friendly and very efficient!
Very caring and professional
High level of care and respect for the patient.
Everything
It was good overall but I didn’t understand why the first nurse (I believe her name was Sandra) didn’t actively listen to me, when I said I can’t get my veins pricked and answer the intake questions, at the same time. She would pause for a few seconds and then ask another question as Kenny went into my vein. I don’t know if her system went down but questions were repeated a second time. And then some a 3rd. I was getting concerned, She would have finished a lot sooner, if the questions were asked one time, not repeated. She also asked me about a medicine that was not on my medication list. That concerned me where she got that from.
Also, I noticed the last nurse at discharge did the same thing. She asked me if I had brought my pain killers. I said No and then she asked me again a second time. On the instructions I received from Baylor it says we don’t need to bring killers. Why did she ask me that? It felt like I was being second guessed yet again. Perhaps this could be more efficient by asking questions just one time. I never said anywhere that I needed repeated questions.
Overall though I thought Dr. Eisenberg’s team did great once I saw the anesthesiologist assistant, etc.
Easy carport arrival. Great staff, nurses. Well oiled machine.
The front desk receptionist was unfriendly on the phone when I called. When I went in to the office
She continued with an unfriendly attitude.
Penny, was hanging a bad day too. Completely rude.
I was waiting for my medication in The pharmacy and
Had to call her 4 times because she kept calling in the wrong medication. Each time I called she got ruder and ruder. I will never go there again.
Clean - friendly - efficient - overall easy to work with.
Super fast, nice nurses, and clean!
Had excellent care through my outpatient surgery. All of my nurses from preop, post op, recovery and OR were exceptional and compassionate. Dr Wheeler and Dr Vu took excellent care of me as well. I will definitely come back for any future procedures or treatments.
Great service
Very friendly and professional.
Friendly
Everybody is attentive, no question is never un answered, I didn’t have to wait long before someone helped me. Everyone is nice , love Baylor Scott ER.
Everyone was kind and very informative
Everyone was friendly and the facility was clean.
Very efficient, effective and friendly process and atmosphere. Pleasant experience.
Well staffed, clean, up to date facilities
The lack of personal feel when having outpatient procedures due. I do realize that health care is very busy these days but with the system you have it feels though your being run through like cattle. For we pay in insurance premiums and the cost of health care I believe we deserve better. I know this is a business model that works for you but it doesn't mean I like it. One idea that comes to mind is a few extra people in pre-op to visit with patients before they go back, to talk to and make the patients feel at ease, believe me most people don't want to be there and their uncomfortable. I can't speak for anyone but myself and I have been in your pre-op more than a couple times and someone to come in and change the mood or thought process would have helped me on more than one occasion.
Dr. Hassell and staff were so professional from start to finish. Everyone we encounter were friendly, prompt and efficient at their station. I feel so blessed to be care for by your staff. Please keep up with your high standard you set forth and its show. Special shout to Dr. jeff Hassell for outstanding care that, he is providing.
Thanks you again !!!
First name removed C. Last name removed.
The entire team there was great, beginning to end.