based on 4224 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The triage nurses were amazing - Lisa and the nurse she was showing around the hospital (I'm so sorry I forgot her name) were so very kind, attentive, and thoughtful during my labor & delivery. The classes and tours offered ahead of time were really useful and calmed my anxiety about my first child's birth. And the food variety - especially breakfast - was really nice.
The services were very professional, from admitting to surgery. I was amazed at the level of care that I received at your facility!
Hopefully, I won’t have to come again. But, if I do, I’ll leave my home state of Louisiana and drive over to Texas in a heartbeat!!!😎
Great staff!
Love the nurses and the facility the only thing I was not satisfied with was walking out out of the hospital after delivery versus being in a wheelchair
Doctor was horrible. Glad I paid an insane amount to be laughed at and dismissed
Well organized, sharp competent people, friendly.
Baylor did not bill my insurance and I am a Medicaid patient, sent my account to mnet collection
I like the front desk attentiveness, especially Michael Castleberry, who handled everything about my situation and others with grace and professionalism. I like the interior architecture of the front lobby area, elegant and non-hospital feeling. I liked the nurse Rachel putting me at ease before heading into surgery. Each staff member greeted me with kindness
All employees were friendly and respectful
Woman on left at desk in Emergency Room was very rude....When I entered she was the only one at the desk and would not look at me or say anything...she just mumbled something which I could not hear through the glass panel which was erected...The waiting area was empty and I waited 30 minutes even though I told her I was in extreme pain.....Dr Aria listened to my description of recurrent diverticulitis and asked me "do you want a workup or pain meds and antibiotics" I told him I did not want pain meds just antibiotics...he left the room and the attending nurse told me to wait there....after about 10 minutes a man came into the room handed me some papers and told me goodbye...Later that day I received a phone call telling me that I "left before signing some forms and would have to give verbal answer" I asked her, "Are you the woman who admitted me?" she said yes and I told her that I was very offended by the way she treated me...I was in the same emergency room March 2024, turned away by Dr. Aria and was admitted 2 days later to Centennial for obstructed small bowel surgery.......You need to correct the staff problem at BSW on Warren
Awesome
Very prompt, professional (all who attended to my needs), room was clean and comfortable.
Nice, knowledgeable, efficient staff
It was the best
New too area! Have had medical issues. Seems they can handle it almost all of the time!!!
Staff is very friendly and comforting, making the patient feel well cared for. They are very professional in discussing services and procedures to be performed.
The people were friendly and knowledgeable.
My assigned nurses were amazing to me and my babies and my spouse
Couldn’t have had it any other way
I don’t feel like my problem was addressed correctly. No results were provided.
Professional and fast.
I don’t like having to walk up to an open area to check in. Everyone can hear everything you say, absolutely no privacy! I spent time filling out the forms online, only to have to answer them again when I got there, so what’s the point. It would be nice if you could walk in, and sit down in a comfortable chair, then when it’s your turn, at last have cubicles where you can walk in and sit down to re-answer all the questions you already answered online. Privately! Comfortably!
People are coming in for all types of procedures, it’s stressful, most people have not been able to eat or drink for hours, sometimes more than 24 hours. They may not feel well. The parking is not ideal, the main hospital entrance was not well marked. Had to walk across a parking lot in the summer heat, only to find out that I had to walk across another part of the hospital to get to the entrance. Once I got to the area to get ready for my procedure, from there the experience was top notch. Only one complaint, I could hear every word of the conversation going on across from me even with both curtains pulled. So much for HIPPA!
Registration
Pre op, meeting with the medical team
Placing me on my side, propping me up, going to OR
Not feeling any of the procedure and feeling great when I was released.
I like everything!! ❤️
Fast and efficient service with personable staff. The doctor and nurses were knowledgable while explaining my diagnoses in a way I could easily understand.
The labor and delivery and postpartum staff is amazing
Is hard to say, your doctors, nurses and everyone are very good
The quickness of the staff and service was outstanding. The professionalism of the nurses, nurse practitioner and the doctors were readily available to answer my questions. The room was clean and comfortable. They explained each procedure and why it was being performed.
I appreciate how quickly I was able to get seen and taken care of. Also love how friendly the staff is and how clean the facilitie is. Thank you
Staff was awesome! We had no wait and they were thorough and kind. I felt well taken care of and everyone was great.
Seen quickly. All staff were very caring and proficient. Workup was very thorough.