based on 8306 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very efficient, effective and friendly process and atmosphere. Pleasant experience.
Well staffed, clean, up to date facilities
The lack of personal feel when having outpatient procedures due. I do realize that health care is very busy these days but with the system you have it feels though your being run through like cattle. For we pay in insurance premiums and the cost of health care I believe we deserve better. I know this is a business model that works for you but it doesn't mean I like it. One idea that comes to mind is a few extra people in pre-op to visit with patients before they go back, to talk to and make the patients feel at ease, believe me most people don't want to be there and their uncomfortable. I can't speak for anyone but myself and I have been in your pre-op more than a couple times and someone to come in and change the mood or thought process would have helped me on more than one occasion.
Dr. Hassell and staff were so professional from start to finish. Everyone we encounter were friendly, prompt and efficient at their station. I feel so blessed to be care for by your staff. Please keep up with your high standard you set forth and its show. Special shout to Dr. jeff Hassell for outstanding care that, he is providing.
Thanks you again !!!
First name removed C. Last name removed.
Nice staff. Snacks for guests.
Great service
Courteous and helpful staff. Timely resolve.
Everyone was very professional and friendly.
I appreciate the way that every employee/staff help patients feel welcomed. They are caring, courteous, knowledgeable, and attentive. The nurses are organized, detailed, and patient. While waiting to go to ambulatory care for surgery, the schedule and phases of recovery were explained to me in a caring manner.
This was my first time going to Baylor hospital on Warren Parkway in Frisco. I was so impressed with all aspects of my surgery and recovery that day. This hospital is a top notch operation!!!
Fast,efficient, thorough,kind. Great people.
Everyone is very professional, courteous, kind, and knowledgeable. They made my experience so much easier.
Referral
Everything was good and perfect. More than we expected. every staff member went beyond our expectation to make the process as smooth as possible. thank you so much for all your services.
Everyone was kind, professional and welcoming from the very beginning, even at the registry counter. Thank you!
Good take care like it
Prompt service, friendly and helpful technicians. Very informative about possible reactions.
Not too busy. Nice crew
Great staff, from the people at the reception desk to the nurses, and doctors, everyone was friendly, warm, and professional.
All good
Very skilled team of doctors nurses and quality delivery care. Highly recommended.
The quality of medical care and the care I received was exceptional. I hope the following individuals will be recognized for their skill and patient relations.
David Arai, M.D. – In additional to assuring a thorough diagnosis and treatment of my injuries, he took the time to explain my treatment options while listening to my concerns. Of the many Emergency Department physicians I have worked with, Dr. Arai is one of the best.
Ernest, R.N. – This is a truly skilled, compassionate individual with exceptional interpersonal skills. He was meticulous in closing my wounds. Undoubtedly, his care will result in complete healing. I have not known a better ED nurse.
Vanessa, RN – She was also serving as the relief Charge Nurse but took the time to assure that I and my family were comfortable and that I was prepped for the examination.
It seemed registration was short-handed. The computers were down which made registration long. BUT all the staff from front desk through OR recovery to escort to car were very friendly efficient & kind. Extremely nice facility.
The people!. Everybody we had any contact with was friendly, knowledgeable, and helpful. Pre-op and post-op nurses were great. Great waiting area and lunch room for family/guests during surgery.
The persons who admitted me and did the preliminary work before turning me over to the nurse and Dr Lee were all excellent..
However the nurse was not very polite, she seemed as if I was bothering her.., she never took any vital signs on me till “after” she had finished the discharge paperwork,, I asked if she would take my blood pressure and temp. As I was sweating and feeling dizzy.. then I had to ask her my results.. she said my temp was 98…. I saw my BP was 145/76 which is high for me.. she never said what it was or addressed it.
The Dr also seemed like he did not want to be waiting on me.. he appeared distant and unengaged/not present .. all the other staff was very kind, polite, customer friendly; esp Natalie.. they helped to make a very painful time be best possible
Everyone was attentive and caring about my welfare. Any questions I had were answered.
Amazing nurses! Made the experience fantastic. The food was yummy and fast! I felt extremely safe and taken care of during my labor. I loved how welcoming everyone was and how they really listened to what I wanted and needed. This was my second baby delivered there and I will continue to come back and recommend them to everyone having a baby!
The provider and nurse and front desk staff are all friendly and helpful.
Quick and caring! Friendly staff got me in and assessed. I needed X-rays and CT scan, response to injury, and was in and out within 1.5 hours.
Dr. Collins is awesome and so are the staff of BSW. The staff made me feel like family from entry to exit. Very professional but relaxed and caring. Thank you all very much.
Everyone was friendly and the facility was clean.