based on 8307 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We are deeply thankful to the entire team at Baylor Scott & White Medical Center in Frisco for the outstanding care they provided during the birth of our first child. From admission to delivery, every staff member made us feel supported, informed, and cared for.
There were some complications during the removal of the epidural catheter, but the medical team responded immediately and handled the situation with impressive professionalism and expertise. Their swift and calm response reassured us during what could have been a stressful moment.
We’re especially grateful for the compassion and attentiveness shown throughout our stay. Thank you for making such an important moment in our lives safe and memorable. We couldn’t have asked for better care.
Got in quick
From Labor & Delivery to Postpartum - it was such a seamless, pleasant experience for a first time mom and dad. The physicians, nurses, in room dining attendants, and all other employees were so kind.
A few times I contacted BSW Frisco about the submitting all the paperwork to the insurance company after the delivery. We need it in order to proceed to the next surgery, to account for the out-of-pocket max properly. BSW Frisco is not responsive to our requests.
We thought the ER was excellent and really appreciated the care.
Every single person working there was kind, helpful, compassionate, and professional.
The staff was wonderful. Kind and caring
Clean & friendly environment
From start to finish my experience was fantastic. I will be returning for my second child’s birth.
The healthcare received is above any expectations! The nurse Marqueza from labor and delivery was the best nurse I have ever had. She was extremely attentive and supportive. Having someone like her helping you through moments when you’re feeling overwhelmed, overcome and stressed is a blessing.
Everyone was very nice and knowledgeable
Personal attention timely care
Everything! Facility,Personnel,Atmosphere, Attitudes, & Caring Patients Services! Thank you Jesus!
This facility is very efficient, clean, everyone was very friendly and knowledgeable about their jobs. All departments worked well together and I was in and out in a short time.
Quick check in Very Friendly Staff
I love this hospital!!
I've been to the ER four times and the staff is a constant 10.
I'm so lucky to live close to this wonderful place.
All four times they fixed me...
Personnel was friendly and helpful and informational. Building was clean and inviting. I was taken care of after my surgery. Overall, a positive experience.
Personable service, friendly staff
Clean, friendly.
All of the nurses and staff were very kind and accommodating. The facilities were very clean and well kept. The food was good!
Courteous staff
Everything
The medical team offered good customer service and kept checking on me. I especially liked Nurse Jamie, I don’t like hospitals and I’m scared of needles but she was very caring and got to know me as a person and not just another patient.
Timely, transparent & friendly
Everyone's very friendly
Everything a clean please the best workers nurses, the people from kitchen area all the people the environment is excellent I loved how they treat my guests and family. Specially I loved the way they took care of me Thank you, I will recommend Baylor Frisco.
There was not too much care for the new born mommy. Even after requesting for help they told us that they dont have enough staff to help pls take care of urself. Barely had help for lactation as well.
Everyone there, from the check in staff to the nurses are AMAZING!
Excellent staff
The night nurse named Beau is SO NICE & very helpful. He was clear with helping me understand the process & help me be comfortable while I was there.