based on 1632 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Number one, I could tell that this Hospital allowing my doctor to do the surgery there was a special circumstance. Much appreciated! Number two, you have a nurse in pre-op that has a terrific bedside manner! I believe her name is Jill Johnson. Number three, the way everything rolls according to a specified purpose is impressive. I've been to other hospitals that have not been nearly as prepared. Way to go!
Everyone did an excellent job.
Very friendly, put my mind at ease!
Efficient, professional, compassionate care.
We had a good experience overall! The C section process was made easier and calmer by all of the helpful nurses and everyone involved. This was our second pregnancy at the hospital. We had a lot of helpful and caring nurses come in. The lactation consultants were patient and beyond helpful. My only complaint would be that we weren’t offered a lot of diapers or supplies when we left. The last time around we were given more. I had to ask for additional pads and mesh underwear and diapers.
All the staff are very friendly and helpful.
Excellent staff
All the staff and Dr.s are so caring and attentive. I felt like the only patient there.
Efficient, friendly, and professional
Great customer service.
Everything
Overall, I had a great experience.
Very nice facility, friendly attentive staff
Prompt, efficient, and courteous!
Convenient and efficient. Very caring!
Nurses are excellent
Great friendly people beautiful building
Staff and facilities
Everybody from the front desk folks to the nurses were so caring and compassionate.
Everyone is compassionate, understanding, and friendly. Also the service is fast and reliable.
Clean, friendly efficient staff.
Everyone seemed to work together well and kept me well informed about the procedure. I felt like I was treated well.
Intake ER desk very kind . Nurses very helpful and attentive . Helped calm fears, anxiety . Everyone caring and professional. Thank you 🙏🏼
Nice facility, good care, quick.
Ever aspect of my recent surgery at Baylor Scott & White was exceptional!
Great people!
Labor and delivery team went above and beyond my expectations.
All the nurses was super friendly, genuine, caring and supportive.
Loved the follow ups ( phone calls and post card).
Great nurses and staff!
My daughter and myself always receive excellent care at this facility. From the moment you walk in the door, you are treated with kindness, respect, and efficiency. The medical staff listen to you and take excellent care of you. I will not go to any other urgent care except this one because I know medically I will receive the treatment I need by professionals who listen and understand. Thank you for running such an excellent urgent care with wonderfully staffed people.
I’ve had the same surgery done at another facility and it was a much shorter process. Also, it’s just a “mill” type process at BSW - loud, impersonal, and a lot going on. The painting crew at work while I’m coming out of anesthesia was unexpected. Just not a very enjoyable experience. There were some great nurses though in preop