based on 8307 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service. Excellent nurses.
Staff is professional and patient. They don't judge you if you have to make several trips to E.R. which is always concerning to me as I have a chronic condition that requires immediate attention when needed. Plus I am in my 80's and at this age you experience a lot of physical changes. They have always treated me with respect even though I am old. Other places I have not been treated as well. It's as if the others places make you feel if you are "old" you don't really matter.
Good
friendliness, helpfulness and cleanliness
The friendly staff
Easy and quick process to be seen. Staff was professional and the doctor explained everything.
Friendly, supportive and sympathetic
Every one was awesome very nice and comforting
The staff at BSW is simply outstanding. I couldn't be in better hands, courteous, knowledgeable and professional.I wouldn't want to be in anyone's else's care.
Professional, friendly and knowledgeable staff.
Allow your staff to issue referrals for MRI when the symptoms indicate X-Ray is not appropriate. Thanks to Mike McWilliams and his professionalism, he told me at my Saturday visit to reach out to the Orthopedic Dr. office first thing Monday AM, I had my MRI STAT at 10:45 AM and have an appointment with the surgeon Tuesday at 1:30p. If I had just gone by the online booking availability, I’d be limping around until the next available Appt., 3/25. Almost a whole month out. Mike said he’s limited to just X-Rays at Urgent Care. Mike went above and beyond to help me get aligned with proper care starting Monday, so I’m progressing toward healing much faster thanks to his help.
Promptness
Clean patients exam room
Explained all that was to happen
Helpful in every way (I’m short and they had a stool for getting onto exam bed)
Was given a Dr name (for my medical problem) to set an appointment upon release from Emergency
Verified that my meds were electronic send to correct drugstore
The doctor didn't even assess me or listen to my heart, even though I came in for tachycardia and AFib. I told him I've had his hysterectomy and they still did a pregnancy test.
I came in because I have a 3rd degree tear. I just gave birth not even 2 weeks ago. I was looked at so fast they didn’t take me seriously or listen to me. They said I was fine and it takes a while to heal. I went somewhere else and they told me some of the stitching near my anus had opened up. Extremely uncomfortable and painful. I was upset that I just didn’t feel heard when I was right and something was wrong.
Very professional facility. In and out.
Thank y'all so much for the warm welcome and snacks for kids, great prices for cafe and supporting staff.
Everything is so personalized
Staff is very professional
Staff is Helpful, friendly, efficient
Everyone was so compassionate, kind and truly cared about me
Extremely friendly, attentive, and knowledgeable team in a comfortable location.
People
Very friendly, clean, and efficient!
Everyone was very kind and helpful. Staff truly cares about their patients.
Very good
Wonderful nurses.!!
Everything
Very warm and friendly staff, organized, clean and comfortable.
All went well and all was handled professionally!
Excellent services, from the moment I stepped through the doors; from the moment I was admitted to the moment I was discharged and escorted to my awaiting car. Everyone was so kind, caring and professional. A big "Thank you" to all the workers, nurses, doctors, and assistants for making my visit a great experience.