Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8304 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Attention to detail. Everyone worked as a team. Most importantly there was no negativity from any of the staff. All my interactions where positive and all about me the patient.

Report a concern   July 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The entire team was wonderful. I loved my RN Trevor. Very kind and gentle.

Report a concern   July 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

There was no long wait time.

Report a concern   July 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Quick in and out. Caring staff

Report a concern   July 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I like the friendly, courteous and efficient staff

Report a concern   July 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

nice people, good experiences

Report a concern   July 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Clear communication. They make sure you understand your care plan and how to execute successfully. Work with you financially, self pay or insurance wise.

Report a concern   July 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I had to wait a while so I was watching everything they were doing and they were very efficient with everything

Report a concern   July 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything

Report a concern   July 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent caring and nursing services. Food is very good

Report a concern   July 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Fast and professional staff and doctor. They explained everything. Facility was very clean and maintained.

Report a concern   July 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Easy, fast, and inexpensive

Report a concern   July 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The medical staff was very polite and compassionate. Things we don't see often enough.

Report a concern   July 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional clean

Report a concern   July 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The location is great, all nurses and doctors were very professional. They explained the processes as they went along through pre and post surgery. I felt very comfortable in their hands.

Report a concern   July 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

No waiting. Cheerful and pleasant personelle

Report a concern   July 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Bob in radiology did great

Report a concern   July 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone is so polite friendly and genuinely care about their patients

Report a concern   July 17, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything, super empathetic nurses in L&D, postpartum and pediatric. They take care of you so selflessly.

Report a concern   July 17, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly, very respectful, very knowledgeable to all my questions and concerns, I felt very secure.

Report a concern   July 17, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very diligent, timely and or professional.

Report a concern   July 17, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Other than waiting for test results, very quick service upon arrival and getting to se the doctor. Entire staff of doctors and nurses very courteous and enjoyable to converse with.

Report a concern   July 17, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so very kind.

Report a concern   July 17, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone really cared.

Report a concern   July 17, 2025 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

In the surgery center the nurses were not very good at doing the IVs - too many failed injections

Report a concern   July 17, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great experience. The doctor actually explained my spinal conditions better then any orthopedic or other doctor has ever done

Report a concern   July 17, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very nice and friendly staff. They were very helpful with any questions I had

Report a concern   July 17, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Jill, Inge, Lexi, and Colea P. all signed my card and were wonderful! Everyone was pleasant, friendly, reassuring, attentive, and welcoming - from the front desk ladies where we checked in to the lady who wheeled me out to my car - everyone!

Report a concern   July 17, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was delightful to deal with and very competent. I would definitely use again.

Report a concern   July 17, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional and always call to check up on you


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