based on 8589 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The hospital staff was unbelievable! We have never had such wonderful service! Clean facilities and professional and friendly staff. My husband and I were very impressed.
Very efficient, friendly and clean.
Very efficient, kind and caring staff at every step of care.
The nursing staff was amazing. They really advocated for me regarding pain and they sent me home with a cute card signed by all the front desk and nursing folks who helped me. It was a nice touch. My two family members got a 1/2 off coupon for the hospital cafeteria, which they said was surprisingly good. Post-op, the staff was ready with ice chips and snacks. I even got a call from the hospital today checking on me. Great service. 5⭐️
Doctors and nurses are very caring.
I had my first baby in 2022 in this hospital and we had great experience. So we picked the same hospital again now in 2025. The nurses in delivery and labor were great, they were very patient, compassionate and made me very comfortable during my stay.
They were great at keeping me updated on my baby status and took great post delivery care for me. My husband and me loved the food options and the celebration dinner was great.
I was able to rest happily during the nights after my c section as nursery took care of my baby.
I would like to mention nurses Mari cov and Misty who were great and very supportive during my delivery and post delivery stay.
The facility is very nice, everyone very friendly, treated well. The only complaint I have is the one and one half hour early arrival, and then telling me possibly another two hour wait. However that could have been a Dr backup problem. Overall, very satisfied !
The staff was caring and friendly.
Efficiency, Professionalism, Cleanliness and Friendliness a caring attitude overall a good experience I would highly recommend Baylor Scott and White Medical Center, Frisco.
Everything so far during our first 3 months. In every clinic the staffs have been courteous, professionally knowledgeable, and very efficient without losing sight of the patient's humanity.
Very organized.
September 17, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Very friendly people from reception to nurses to Dr. Dr. knew immediately what needed to be done.
Everything from checking in, to the Nursing staff, everyone was very professional, and Nurse summer explained everything well.
Staff are super nice, friendly and helpful
Friendly staff, from front desk to nurses
The Staff was wonderful as always! My wife trained most of the nurses! She retired and enjoying being a grandmother. Everyone was there to take care of me.
Thank you !!
Tony Last name removed
Easy friendly check in by front desk. Large comfortable waiting area with coffee. Medical team & Dr. Cylde Collin for my colonoscopy was through, kind & I felt well taken care of.
September 16, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Everyone working in this ER was wonderful!
Great staff, very efficient and welcoming. Recommend.
September 16, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Responsiveness and the staff are always courteous, caring and friendly. I won’t use any other hospital for this reason.
Lots of communication, steps to check in easy. Nice staff and facility.
The nurse was kind, attentive, and gentle. Your front desk was welcoming and informative.
September 16, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Very thorough
From nurses and doctors to the lactation specialists and room service staff all were an absolute blessing. We had some many wonderful encounters with the most lovely people! They made our stay there so comfortable and enjoyable.
I’m so impressed with the care at Baylor Hospital! The nurses were incredibly kind and attentive, treating me with so much compassion and respect. Their support made a huge difference during my stay. The food service was also excellent—meals were timely and well-prepared. Truly grateful for the wonderful care and service. Thank you so much
September 15, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Got right in quickly. Everyone was great. The doctor was very empathic to my situation. We really liked him ( Dr. Aria) The testing was thorough. In and out in about 1 1/2 hours! Really liked this emergency room, and the people in it. From the receptionist, to the nurses and doctors, were very friendly and supportive.
Get the actual Hospital right.That way patients don’t have to go to two different hospitals.
Good
I was cared for from the lobby through surgery to recovery.
I had scheduled surgery at the hospital. Front desk lady was very nice. All the paperwork was done smoothly. Everything was done on time. Nurses and Drs. Explained everything well.