based on 4122 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything!
The total experience from the time I came in the front door to check in for surgery till the time they wheeled me out in the wheelchair to go home every staff worker I had the opportunity to meet was amazing.
Beautiful and clean hospital. Everyone was super nice and attentive to my needs.
Quick, friendly, and incredibly helpful with pain management. Thank you for the great service.
Professional, pleasant, and punctual - the 3 P's
Dr. Bond and his team took very good care of me when I had the stomach flu. He was knowledgeable and professional, and my nurse was very loving and caring. This is the only ER I go when I have an emergency.
Everything went very smoothly as it should and everyone was very nice
Everyone, I mean everyone is always so friendly and kind.
Somehow, the ER team at Baylor has managed to make a dreaded trip to the ER a pleasant experience. Dr. Brockman was thorough and quick. He identified the issue and reached out to my doctor to formulate a care plan. In addition, he started me on an antibiotic that gave me immediate relief. Nurse Matt was patient and kind and funny! He kept us comfortable (even when inserting the IV). Jannet at the front desk checked us in quickly and then completed the intake/insurance process at the bedside where I was more comfortable. I am holding my breath for the bill, but the patient care experience was great! Thank you!
I didn’t know anymore when I left than I did when I got there, 3 hours earlier
Courtesy and attention to detail
The nurses and Doctors were very attentive and compassionate.
Staff was caring and helpful. I was able to be seen quickly.
prompt
Everything was great
Bed side manners and patient with me.
More time and information given to patients.
Very friendly staff
Quick question in and out experience.
Was able to see dr quickly
The admission process for the operation was straight forward and pleasant I'll give it at 9 out of 10. But the release process was not very pleasant. I was released the same day of the operation. I was still under influence of anesthesia and I was bleeding. I felt that the nurse does not really care and wants to get rid of me as soon as possible. I told her that my blood pressure is high that's why the blood is not stopping I had to tell her several times to check my blood pressure and contact the doctor prescribe a blood pressure to slow down the bleeding. I asked her to give me some time for discharge but she was rushing. I would give the discharge four out of 10.
Wonderful and caring staff!
Extremely friendly service at all levels and a high level of professionalism along with knowledgeable
Promote, courteous and professional
Efficient. Everyone one was caring, thoughtful and professional
Prompt, friendly medical staff, efficient
Check in was easy, staff helpful and friendly
I felt cared for from start to finish. The staff was attentive, professional, and you could tell that they took pride in their work. I feel really blessed to have had the nurses that I did and their presence during the birth of my daughter. They helped me figure out what route to take to birth her, and were kind and understanding when I wanted to change something. I plan on birthing all my children at this hospital since it was such an impactful and incredible experience.
nurses were excellent
All personnel very professional, polite, courteous and knowledgeable.
Friendly staff
Friendly staff, very helpful
Everyone was very friendly and efficient