based on 4524 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amazing patient care and a beautiful labor and delivery unit
Everyone was very polite!!
Kind and compassioet
I was pleasantly surprised by the kind staff. From the reception, pre-op, to the nurses. Everyone was professional but made an effort to be kind and helpful.
They were very welcoming and put you at ease.
The precert department was adamant that I owed $1300 for my procedure before services could be rendered. Registration was adamant even after I asked several times for them to talk to my insurance company whom I had already called 3 times and each representative with my insurance Credence BCBS told me the same thing I only owed $150 as a copay. No one would listen to me or call my insurance. After dealing with 7 people Susie from precert called me back and in fact told me I only owed what I stated $150. It was extremely upsetting that no one would listen to me. I’m a medical professional as well and felt that it was horrible that a patient should have to go through this and not be listened to. It made me think of how many other people/patients have had to go through this, not being listened to and having to pay more for surgical procedures than necessary or required.
The nurses and doctors were very kind and patient.
good communication and great attitude
Time to be seen was excellent, from the time I walked through the door everyone was very helpful and responsive. I absolutely love the emergency room staff at Baylor of Frisco.
clean, quiet, calm and great helpful employees with good personal interaction skills
Friendly and efficient.
Professional, Friend
Very comfortable environment! The staff are extremely kind and very friendly. It's a very good experience.
People were very nice. It was pretty much on time. Nurse Christine who got me ready was very comforting and explained everything that was going on.
Efficiency and easy parking. Plus, the staff is very friendly.
The staff was amazing! The food is good. From checking in to being discharged after surgery everything went smoothly and efficiently.
All the stall in labor and delivery were super kind, patient and accommodating.
The labour and delivery nurses and nursery nurses were so good and handled me and baby with utmost care!
Front end staff was polite and very efficient. All the nurses, doctors and medical staff were all very friendly. I had no complaints from my procedure
Took great care of me
Everyone was wonderful! The doctors and nurses were all attentive and caring. We are so grateful for the level and quality of care.
Was seen fast. Treated respectfully and all my questions were asked. I even got a call the next day to see how I was feeling. That was a pleasant surprise
Checking in was a breeze with Michelle- so cheery early in the morning and all of the nurses were so friendly and wonderful! Dr Whittaker was amazing and made me feel so safe and taken care of.
The gentleman that did the radiology for my CT was absolutely horrible. He told me that the doctor did not know what he was doing and was just wasting his time and my time and had decided to do all of these tests for no reason at all.
From the moment I walked in and was greete, the front desk staff wonderful, nurses were wonderful, anesthesiologist team was wonderful doctor was incredible.
They took care us very well.
Wonderful, Caring staff. Quick waiting times. Just overall great experience
Emergency room very organized, attentive and efficient. Never expected anything along these lines at an ER. Flawless care. I'm astounded.
My wife
Clean, well run facility with friendly, helpful staff. This was the best hospital experience I ever had.