based on 8589 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, professional, caring to patient and family members.
Nurses and doctors were very polite and helpful of my needs.
Everyone is so friendly and caring.
Bedside manner of nurses were awful
Our doctor's.
Very friendly and helpful
Friendly and effficient
Wonderful service
Your people make the difference! Wonderful, kind staff!!!
The process was fine until post-op. We felt as though the staff was unkind in rushing me through discharge to maybe get me out faster?
Maybe they needed my bed???? I was fairly nauseous and let them know. On the nurse transfer, one said: “I just pumped her full of Zofran”. They got me sprite and crackers. When I said I was still really sick, the nurse offered me a ginger ale and gave me a vomit bag to go. I held it together but threw up as soon as I got home.
The night after, I found that I was still stained ALL over my torso with iodine & still had 4 Electrode stickers ( not sure if that’s what they’re called) stuck on. Maybe that’s not something that’s taken care of after an operation, but it seems like at least it was an oversight, since I wasn’t allowed to bathe for 24 hours.
I had both of my children at Baylor, so it is close to my heart. I waited for my procedure so I could have it at Baylor. The tail end of my visit was a little disappointing.
Very friendly and professional
Beautiful facility. Very comfortable, clean, welcoming. The staff is outstanding!
The front desk area very clean and had snack and coffee. The staff was friendly.
Great employee
An amazing experience from appointment check-in to the nursing and medical staff. Par excellence.
September 30, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Great service. People who care snd great information. ♥️♥️
Staff
September 30, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Dr. YC Lee was so dismissive and rude. There is nothing to do. I just want visit this place
Friendly and attentive staff
My entire time there through labor and delivery every nurse I had was attentive, informative, and overall a huge help, as I’m a first time mom. They answered any and all questions I had. They made our stay light and easy!!
We are thankful for the excellent labor and delivery care provided. The staff was supportive and attentive during the delivery process, which made us feel well cared for.
However, we felt that the postpartum and baby care could be improved. The guidance and support after delivery, especially around newborn care and recovery, seemed more average compared to the delivery experience.
Overall, we appreciate the efforts of the team and hope the hospital can enhance postpartum and baby care to match the high standard of labor and delivery services.
Make sure to call the patient ahead of the surgery date so they know pre-op procedures and time to arrive at the facility.
all the staff was absolutely incredible for my birth experience! i have nothing but amazing things to say!
September 28, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
I read reviews where they don’t treat all the patients fair. I told the doctor my condition and symptoms and medical history and was not given a blood draw to check my levels or even an IV I’m sure I have an infection he was very dismissive and acted like I was faking why would I fake feeling ill at my age. I feel if you don’t look rich staff at this hospital treats you bad. I even waved at the young lady at the desk near the exit and she just looked at me like she was insulted I waved at her. Very unfriendly snobbish staff
September 28, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Attentive staff starting at the reception. Barely wait time. Doctor and nurse provided all the information in a simple way and let me ask questions I had.
September 28, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Dr.’s bedside manner was horrible
The whole entire staff from the security guards to the nurses, to the doctors, to the techs, to the dining room service, to the people that maintained the rooms clean! GREATLY appreciate how everyone made our hospital stay smooth! Very courteous and friendly environment! Thank you!
September 28, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Well staffed and thorough and professional
Professional and friendly staff. Great medical services.
Staff and the efficiency