based on 8304 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Organized & efficient. All personnel very friendly & made one feel comfortable.
Nice people good ratio of nurse to patient! Right on time too!
Caring cleaneds
Hospital is nearby. The doctors, nurses and staff are very professional. Dr. Carrasco, who performed my surgery, explained everything. The anesthetist contacted me in advance of the surgery. I was home by the end of the day. Thus far have had no complications that I am aware of. Financially, being on Medicare, I believe I was provided the details regarding the cost of the surgery. I am awaiting final billing.
All in all at this point I am very happy with the overall process and results.
My husband was a patient and I spent waiting hours in the lobby. It was spotlessly clean, comfortable and there were free drinks and muffins available. There is a cafeteria and vending machines available. The staff was very pleasant and my husband was cared for very well.
The L&D nurses were amazing and we really lived the nursery option as well. The hospital was nice and clean and didn’t have as much of the harsh white sterile typical aesthetic.
Professional, individual care prioritized, excellent customer service.
Check in was a snap. The nurses were very helpful and my doctor is fantastic. And the place looks like a hotel
Great nurses, great techs, good food, very uncomfortable bed lol, but everything else was great
I appreciate the Appointment reminders.
I’ve not had to wait very long to be seen when I have an appointment.
Followup has been usually in a timely manner.
Competent, Caring and compassionate staff.
The staff was very professional and compassionate.
This was my 1st visit to Baylor Frisco and I loved everything, including the front office staff that checked me in, nurses, Dr Burleson, anstestesologist, just everyone! Special Kudos to Tanner that took care of me prepping me for surgery and in recovery as well.
Quality providers and good communication.
Everyone that helped me get ready for my procedure was wonderful and caring All people in recovery room were right there for me. Every doctor and nurse I came in contact with were caring and most helpful. Was very impressed with care I received
Close to where I live
From beginning to end, my experience was top notch and seamless. This includes checking in, being discharged, and everything in between. The staff was kind and attentive. I would certainly recommend Baylor Scott & White Medical Center.
Staff was very professional and hospital facilities are excellent.
Everything
Very Friendly and knowledgeable
The care & professionalism of absolutely everyone. The person that was there for me was treated so lovingly. That was so important!
Kind and professional staff that care about patients
Warm reception, responsible and professional staff. I love the warmth and welcoming nature of the facility.
Excellent service and staff very professional people
Quick sign in process. Quick service
First night nurse broke sterile field, stuck me more times than necessary because she forgot to draw labs/wasnt paying attention, and just didn’t start the experience off well at all. We didn’t have confidence in her abilities. The day nurse and charge nurse in L&D the day I delivered were angels and if not for them, I probably would rate the overall experience a 3 or so. Postpartum-I’d hit the call light and it would malfunction so I’d never be brought what I asked for and had to hit again. (Could see on the wall where the call box said it wasn’t working and that I needed to physically phone call the front desk). Every time someone answered the call light, they sounded annoyed. I get it also being in healthcare that it’s exhausting but you don’t show that to patients. Wait time for nurses in PP was very long. Would’ve been fine if I knew that and it was the expectation but it could be nearly an hour at times. It was a fitful night one night and finally my husband and baby fell asleep and the night nurse comes in being very loud and wanting to go over discharge instructions at midnight! She had the audacity to say the baby wont wake up if we are talking. The postpartum experience as a whole was incredibly underwhelming.
Always professional, caring and friendly Physicians and staff.
Everyone was very friendly, helpful and they got me in and out very fast.
Very informative and easy to navigate
Very helpful, considerate and thoroughly answered questions.