based on 2572 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff and prompt service
Very professional and staff was very help ful and kind
Staff was professional and compassionate.
I was seen very quickly by nurses, Dr and techs to find a solution to my problem. All were patient, kind and worked quickly to find my problem.
If you have to be in the emergency room it was a good experience.
Will use them again if needed.
Everyone was attentive and very friendly
Beautiful, and everyone was extremely nice!!
Your nurses!
Friendliness,, caring.
All the staff members are extremely nice and helpful.
Friendly staff
The nurses were so incredibly kind and wonderful at this facility, from start to finish. I would come back to this location specifically. Even though it was busy, I never felt like a number. Thank you!!
I recently had to visit the emergency room at Baylor Scott & White in Frisco, and I couldn’t have asked for a better experience during a difficult time. The staff here is world-class; they treated me with incredible compassion and made sure I was comfortable from start to finish. I was particularly struck by how quickly they were able to see me and how thoroughly they addressed my concerns.
It is rare to find an emergency department that balances high-speed efficiency with such a personal, human touch. Every nurse and physician I interacted with was patient, professional, and attentive. I am so thankful to have such a reliable and high-quality medical team right here in our community. They truly went above and beyond for me.
very efficient and thoughtful staff well maintained facility nice visitor seating area
Great staff all with a very friendly position e attitude
The nursing staff was amazing, they went above and beyond for us. The facilities were clean, their protocol was taken seriously (use of wristbands and badges). Everyone from the cleaning crew to the kitchen staff to the nurses made the experience excellent.
It was wonderful quick and easy
Staff
I had too many calls from the hospital about prepayment of hospital fees , they didn't want to except payment plan and this argument were continuing for 4 days .It was very distracting to have calls while I was at work and couldn't relax from pressuring on me. It was going on until day before surgery when payment plan was accepted.
I waited in the surgery waiting room for 2 hours with no update on why things were delayed.
Atención y profesionalidad. Muy amables y atentos el equipo medicos
FREINDLY AND EFFICIENT PERSONEL.
Very professional and caring from the front desk to the attendants, nurses and doctors.
My intake nurse, Rachel was amazing. She made me feel so comfortable and that is priceless when going into surgery can be so stress inducing. My anesthesiologist Laura was also great and I felt very comfortable and confident going into surgery. Recovery was also smooth. Coming out of anesthesia went as well as could be expected and I was very well attended to get ice chips, peanut butter crackers, ginger ale, and hot green tea to sooth my sore throat from intubation.
Friendly, knowledgable, and efficient employees.
Nice caring courteous staff
Best place to go I felt so safe and relaxed to do my surgery
Staff is very friendly and the hospital is so clean and nice.
To Risk Management:
I am writing to raise concerns regarding my recent colonoscopy and the care surrounding an airway-related complication during or after the procedure.
I understand complications can happen. My concern is not that an event occurred, but that the communication, recovery management, and discharge process did not seem appropriately tailored to what happened.
After the procedure, it was clear there had been an airway issue, but the explanations provided were very high level and only came when we asked direct questions. Even then, the responses felt incomplete. When I asked directly whether I had aspirated, I was told no because my numbers would have been “in the toilet.” When I asked whether a tube had gone down my throat because of the amount of throat pain I was having, the answer was only that “positive oxygen pressure” had been used. That felt evasive rather than transparent.
I was discharged with an oxygen saturation of 91%, despite ongoing breathing difficulty. We questioned whether that was an appropriate discharge point and were told it was not an issue. A spirometer was only provided after we explained how difficult it was for me to breathe, and the second anesthesiologist asked whether we had inhalers at home. Even with that, I was discharged with only standard instructions and no meaningful guidance specific to the airway event, possible aspiration concerns, home oxygen monitoring, warning signs, or expected jaw and throat pain from airway maneuvers.
My oxygen remained between 89% and 91% until the following morning. Fortunately, I had an albuterol inhaler at home. Without that, there is a real possibility I would have ended up in the ER later that day.
I am requesting a formal review of this case, including the airway event, the interventions used, my oxygen saturation trend in recovery, and the rationale for discharge at that time. I am also requesting copies of the anesthesia record, PACU/recovery record, oxygen saturation and vital sign trend, and documentation of the airway interventions performed, including whether jaw thrust, mask ventilation, oral airway, LMA, intubation, laryngospasm treatment, or aspiration assessment were involved.
My concern is patient safety, communication, and whether the discharge process was appropriate given the complication and my symptoms.
Thank you for your attention to this matter.
Love the attention to detail and the genuine care that each person of the medical staff has for their patients. Especially as a first time mama, navigating my labor and delivery journey was scary, but each person made sure I was educated in my options for me and baby and helped reassure me along the way. With a baby who went to the NICU the first few days of life, I was scared and grieving the loss of having my child so near to me, but the NICU nurses made me feel so confident in her care, that even though it was hard to leave my daughter at the hospital each time, I knew she was well taken care of.
Great service, fast service, always friendly!
No waiting in the ER , fast service! And they follow up with you the next day!
Thank you for great service❤️