based on 8304 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff is very friendly and comforting, making the patient feel well cared for. They are very professional in discussing services and procedures to be performed.
The people were friendly and knowledgeable.
My assigned nurses were amazing to me and my babies and my spouse
Couldn’t have had it any other way
I don’t feel like my problem was addressed correctly. No results were provided.
Professional and fast.
I don’t like having to walk up to an open area to check in. Everyone can hear everything you say, absolutely no privacy! I spent time filling out the forms online, only to have to answer them again when I got there, so what’s the point. It would be nice if you could walk in, and sit down in a comfortable chair, then when it’s your turn, at last have cubicles where you can walk in and sit down to re-answer all the questions you already answered online. Privately! Comfortably!
People are coming in for all types of procedures, it’s stressful, most people have not been able to eat or drink for hours, sometimes more than 24 hours. They may not feel well. The parking is not ideal, the main hospital entrance was not well marked. Had to walk across a parking lot in the summer heat, only to find out that I had to walk across another part of the hospital to get to the entrance. Once I got to the area to get ready for my procedure, from there the experience was top notch. Only one complaint, I could hear every word of the conversation going on across from me even with both curtains pulled. So much for HIPPA!
Registration
Pre op, meeting with the medical team
Placing me on my side, propping me up, going to OR
Not feeling any of the procedure and feeling great when I was released.
I like everything!! ❤️
Fast and efficient service with personable staff. The doctor and nurses were knowledgable while explaining my diagnoses in a way I could easily understand.
The labor and delivery and postpartum staff is amazing
Is hard to say, your doctors, nurses and everyone are very good
The quickness of the staff and service was outstanding. The professionalism of the nurses, nurse practitioner and the doctors were readily available to answer my questions. The room was clean and comfortable. They explained each procedure and why it was being performed.
I appreciate how quickly I was able to get seen and taken care of. Also love how friendly the staff is and how clean the facilitie is. Thank you
Staff was awesome! We had no wait and they were thorough and kind. I felt well taken care of and everyone was great.
The staff was great. Dr. Beckman is professional and knowledgeable. Also, she is down to earth so she has a great bedside manner.
The staff was great and Dr. Burleson is awesome!
What can you do to make things right? Don't bill me.
The surgeon told my doctor that I did not need to be admitted. They spoke during a consultation over the phone when I was in the ER - I was there at the bidding of my doctor. But I was not told the surgeon's advice and analysis of my CT scan. Rather, I was told I should be admitted, only to be told the following day by the surgeon it wasn't necessary. This entire bill will be disputed with the insurance company.
While in the hospital, I experienced all kinds of horrible things. Nurses who were not told important information about me. Nurses who did not care about my well being. People coming in trying to give me breathing exercises when I was there for abdominal and not respiratory. The guy was insistent I needed this breathing thing, he confirmed he had the correct room.
I requested but wasn't given my pain medication scheduled for 7am. No one came to give me my pain medication at 1pm.
When the person drew blood it caused me so much pain - he did it wrong and I had a huge bump on my arm - and I am susceptible to blood clots and DVTs, so you really needed to make sure a registered RN took my blood, and I don't think he was. The nurse put in notes and requested a doctor stop by- but they never did. I didn't get a doctor visit during regular rounds in the morning.
But, after 11:15am, and twice afterward by 2 other doctors, I was told I'd be discharged. But it STILL took over 4 hours before I could leave. It is my perception you were trying to hold me over until the next day's billing started at 3pm.
I was merely a bill to you. I can see and hear the construction going on -- I was not there because you thought I needed to be - I was there to be charged money.
I will never go back to your hospital. I will tell everyone about my horrible experience. You, your policies, and your staff should be ashamed of their treatment of me and others I'm certain.
What else can you do to make things right? Shut down your business and save some lives. Seriously - don't be a hospital anymore.
I came in for a animal bite and was only there 10 minutes to be sent home with antibiotics and the Doctor put steri strips over the puncture wounds which wouldn’t allow the infection to drain out.
The personal attention was great. however, I did not like that I was informed two days before my surgery that I had a balance of $1000 that needed to be paid before surgery. A little more notice would have been great
surgery center
Very courteous and friendly staff. Explained all details of my stay.
Got me in and out as smooth as possible. Excellent experience for my first surgery. Thank you.
Staff was so friendly from the check-in to seeing the NP and Radiology. I felt taken care of…
Dr. Kara was exceptional. Sincerely I had a medical issue that required surgery. She was very thorough and compassionate. She diagnosed me accurately and facilitated me getting a very good surgeon. I’m truly grateful.
Also, the nurses were outstanding too. The sonography tech was very good as well. I can’t express how professional and good this team was.
The staff from front desk to nurses, doctors all were great.
The entire staff from the check in, waiting room, and surgery departments were so friendly, helpful and professional. I would recommend that anyone needing surgery visit Baylor Scott & White Frisco and McKinney.
Everything!
Very friendly staff!! It’s nice to get a free muffin & coffee for the person that brought me for my procedure. The 50% off coupon for the cafeteria was very nice as well, that food was amazing, just as the staff recommended after my procedure. I will definitely refer people to that facility in the future.
I thoroughly enjoyed my time at your surgery facility. The nurses and staff were extremely helpful and very attentive.
New too area! Have had medical issues. Seems they can handle it almost all of the time!!!