based on 8304 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
everyone was so kind and caring
The doctor and the office staff were kind and professional. Access to the facility is easy.
Great assistance from groups: Pre-Registration, Admission and Nurses/Aids
Great facility and staff
Very friendly and professional staff
Highly recommend
I tried to get an appointment at my doctor's. I couldn't get in for another month. When I to Baylor Scott and white, I was seen right away. I saw the doctor got my prescription and out within the hour
Very friendly and informative staff.
Best care and services.
Physician and staff were up to mark.
God bless you all.
Level of care was beyond expectations.
Organized! From front door to procedure it was smooth. Jill in endoscopy prep was so great. Kind, gentle, and made me feel at ease.
Prompt attention, excellent care
Quickness
Doctor was very nice.
I’ve delivered 3 babies at Baylor Scott and White. The first two experiences were great, but based on my third experience I would choose a different doctor so that I wouldn’t have to deliver at BSW (and I love OB, but the experience this delivery was poor enough I would unfortunately change). The only nurse that was exceptional was Veronica, by L&D nurse. She was great! All of the other nurses I was unimpressed by. They didn’t check in, forgot to bring requested supplies, and were not very warm and friendly. The postpartum and nursery nurses left a lot to be desired in their care and communication. The dining room service staff was very very kind, but messed up every order. The discharge was chaotic and confusing. We didn’t know when we could leave and what we were waiting on at times. The hearing screener was not super knowledgeable and didn’t seem to know what she was doing when doing the check. The lactation specialist, Shannon, only came in twice and gave us a piece of paper each time and wrote her name on the board, nothing more. She never watched a feed to check on latching or offer advice. And I never had a lactation specialist check in at night. The neighboring room was very noisy and disruptive. They were yelling at each other, yelling expletives at their toddler from about 6 in the morning until 10 at night. While I know this wasn’t done by BSW staff, it would have been nice to move rooms or maybe someone should’ve checked in on them to see why the disturbances were happening.
When we were discharged we were told our son had jaundice and we needed to come in for bloodwork the next day. We came back as instructed. The lab tech told us someone would follow up with us in an hour. After three hours when I didn’t hear from anyone I called the lab, the nursery and the women’s center number. The nursery said they don’t release that information to anyone but the doctor. The lab said the results were in but they couldn’t tell me what they were. And the women’s center never answered the phone. I asked the lab if I could have the doctors number. They said they didn’t have it and I’d have to look it up. I asked them to fax the results to my pediatrician. When I called the pediatrician two hours later they still had not received any results. Around 7 that night I called the nursery again and asked to talk to the doctor. The doctor called back around 7:30 and said that his number was high enough that he needed to start phototherapy that night, but that every home health care place was closed so I needed to bring him to the ER to get him care for his jaundice. So we then had to bring our baby to the ER for a jaundice check. This was EXTREMELY frustrating because this could have been avoided had someone just called me when the results were available. It was also frustrating because when someone didn’t call me and I tried to be proactive during business hours, I was blown off and nobody would give the me the test results for my son, or get me in contact with the doctor. Had someone gotten me in contact with the doctor or called with the results when they were available we could have avoided and lengthy, stressful, unnecessary and costly trip to the ER. I was severely disappointed with the lack of communication in this situation and what it caused for us.
While I enjoyed BSW for my first two births, I would not return again based on my experience this time. Poor care, poor communication, and an overall decline in hospital performance would keep me from coming back.
An organized, clean and quiet environment. It's an efficient emergency room for sure.
When I arrived at the ER, I was promptly taken to a room where they began evaluating my condition. The staff did a great job diagnosing the issue and explaining what was going on. However, there were a few areas where the care could have been improved.
They failed to remove a piece of a Q-tip lodged in my ear, which was likely the root cause of my vertigo. Additionally, the instructions regarding the prescribed medication were unclear. The label simply stated “take as needed,” but no one explained that this meant only during severe episodes of vertigo—specifically, when experiencing intense symptoms like rapid, uncontrollable eye movements and the sensation of the room spinning.
Unaware of this, I continued taking the medication whenever I felt mildly dizzy or experienced unsteady legs. Unfortunately, the medication itself was contributing to those symptoms. With clearer guidance on when and how to take it, those side effects—and the prolonged discomfort—could have been avoided.
Every thing
Very attentive. Quick diagnosis. Respectful staff
Staff was extremely friendly and informative. They made sure I was comfortable while there for a day procedure.
There are some mistakes done during my delivery process.
Very n8ce caring staff
I had a wonderful experience at Baylors for my delivery. The doctors and nurses were incredibly supportive, caring, and professional throughout. The facilities were clean and comfortable, and the care I received made my maternity journey smooth and comfortable.
The staff delivered outstanding patient care. I felt very comfortable. They made me feel at ease and were obviously focused on my comfort. I would highly recommend your hospital to anyone.
Staff was friendly and courteous. Excellent communications before and after procedures.
Everyone I dealt with was not only very professional but extremely nice and helpful. Always wanting to know if they could make my stay as easy as possible. Very impressed with your staff and facilities.
Be more welcoming, I was grilled and asked why I didn’t go to my family Dr. The Dr. that handled my case told me I had to have my potassium levels rechecked but didn’t tell me if
To low or what was up with it? Other than that pleased with my visit.
Immediate attention, kindness and a lot of respect. Thanks!!
From the moment I walked the door, the energy, professionalism and commitment to both the customer/patient and to Baylor was evident in each employee. The facility was stunningly beautiful as well.
Customer service was impeccable from the front desk representatives to the discharge nurse.
Postpartum. The L&D staff was amazing. Overall, I was treated well from beginning to end. But if I had to give an area to improve is postpartum area.