Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.0 out of 10 based on 4128 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 29, 2022 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

We didn’t know there is a photograph service and was not prepared for it before the photographer came directly to the room. It will be better to make a call before coming to be less interruptive and give time to exhausted new parents and baby to think about it.

Report a concern   November 29, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Very friendly staff ! No wait! I was in and out within 30 minutes! Very clean environment!

Report a concern   November 29, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nice facilities, friendly staff, excellent nurses and lactation consultants

Report a concern   November 28, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

prompt, polite. professional, service. Felt that diagnose and proposed treatment were accurate and effective.

Report a concern   November 28, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Excellent staff from registration to nursing to the physicians. Highly personal and efficient care with the patient being kept fully informed throughout the entire visit. Thorough diagnostics and treatment.

Report a concern   November 28, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

My surgery went so smoothly last Friday. I was in and out in a few hours and everyone from the receptionist at the front door to the nurses and surgeons were so friendly and personable.

Report a concern   November 28, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was friendly and kind. The hospital is nice and food is great.

Report a concern   November 27, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very patient centered

Report a concern   November 27, 2022 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly, efficient, front desk very helpful, waiting area extremely comfortably, waiting time was short.

Report a concern   November 27, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Been there several times and they are always kind and helpful.

Report a concern   November 27, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Super friendly staff. Easy check in and out. Clean and comfortable. First class all the way!

Report a concern   November 27, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Efficient, kind.

Report a concern   November 27, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

the staff at the ER front desk were so kind as I was in so much pain. Everyone that I came in to contact with were very nice. Explained everything, got things going quickly.

Report a concern   November 27, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Dr. Sara and Nurse Shanna were very responsive and did their best in a difficult situation. They were very helpful and understanding .
I was extremely disappointed in the fact the catheter would not seal properly causing an ongoing mess.
I really don't understand why the catheter would not seal properly and continued to leal profusely. Was it a defective catheter or what.
When I returned the second time the Dr. on duty immediately said that they probably would not be able to get it to seal properly.??????

Report a concern   November 26, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Fantastic experience all around.

Report a concern   November 26, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Great service!!

Report a concern   November 26, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very impressive

Report a concern   November 26, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything, from beginning of registration to all staff members.

Report a concern   November 26, 2022 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Everything was good except few things. Could be more patient friendly to schedule for each checkup, more of online materials, more helping towards getting government proofs.

Report a concern   November 26, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The whole er team was very nice and professional

Report a concern   November 26, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

It was fast and easy. The staff was courteous and attentive. The doctor prescribed medication to relieve my symptoms.

Report a concern   November 25, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great care throughout our entire labor and delivery process. Everyone was so kind and knowledgeable! Eased all of our worries and concerns!! Kristina from labor and delivery was amazing!! All of the postpartum nurses were amazing!!! Misi and Kerry were wonderful and beyond helpful in the nursery.

Report a concern   November 25, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was attentive, the facilities seemed clean, felt cared for.

Report a concern   November 25, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Personable and efficient.

Report a concern   November 25, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was wonderful taking care of myself and my baby! Very thankful for the staff!

Report a concern   November 25, 2022 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Got me in quickly and was kind and professional. Staff took good care of me and attended to all my needs.

Report a concern   November 25, 2022 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Thoughtful, professional and quality of services.

Report a concern   November 24, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Some of the nurses were absolutely amazing.
Maricar from labor and delivery, Lesley and Jen from Nursery in particular were absolutely amazing and made my stay so comfortable and safe.

The lactation consultants were also really awesome. Latoya was so helpful.

Thank you!

Report a concern   November 24, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From the minute I arrived to the minute I was put in my car everything was a ten. I may get their names wrong but the receptionist helped me with the in take papers. I sat in a beautiful reception area all decorated for the season. My family was treated to Cappuccino and breakfast rolls. I was taken back by and experienced and poised nurse. I was visited by Keith who explained all the drugs that I would be getting and calmed my fears. His colleague also stopped by to tell me about the meds and assure me I was in good hands. I was frightened to have the procedure. My doctor also came and described the procedure. A bit later I awoke as if nothing had occurred , visited with Dr. Siddhu and discussed the diagnosis then off I was to prepare for Thanksgiving.

Report a concern   November 24, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was exceptionally pleasant and made me feel at ease.


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