based on 4125 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The nurse was nice but I had to ask for warm blankets. Another lady came and just handed them to. I’ve had better bedside care.
Baylor Frisco is also my job for over 2years! I actually love the place. The ER is amazing. They made me comfortable & got me feeling better after 1 day of meds!!!
Great nurses, doctors and other staff.
Seamless service even during on a holiday day.
Professional and friendly
Efficient
Very friendly and efficient services
Short wait and resolved my problem
We walked in and were taken care of immediately. Friendly staff and caring doctor. We were very pleased.
Wait time. I waited to get back for 2.5 hours
Location, and professional staff.
The front desk check in was an unpleasant surprise. Nowhere to sit at the counter and no privacy. People checking in haven’t eaten, had anything to drink and obviously have issues if they’re having surgery. In my case, I walk with a cane. It was crowded and frankly unprofessional in the way it’s set up. The staff was working hard and doing their best/ not their fault. The form for medications should be sent to the patient ahead of time - ridiculous to stand at a public counter and fill that out on the spot.
Everyone was very courteous & professional. I especially like the waiting area. Very cozy! The staff in the pre-op and post op were professional and friendly. I would recommend this hospital.
I recently had an outpatient procedure and I appreciated how organized the staff was from beginning to end. The facility is beautiful and parking was easy.
The people were friendly and helpful during my procedure.
The whole experience, stressful as it was, was made better because of the kind staff, nurses, and Dr Collins. Thank you !
Staff is great!
Staff is very nice and efficient. Facility is well kept and clean.
Clean place, friendly people, helpful nurses, competent and caring staff
The customer service was really great. Everyone i encountered went above and beyond my expectations to ensure I had a great experience and received great care.
Everyone was so friendly and helpful thank you for doing an excellent job
Please reach out to me - First name removed G
The Doctor listened to my health concern and explained his recommendations. Having a health professional that listens is key for me.
Knowledge and professionalism of staff. The staff was warm and caring and thorough in their explanations. This was an efficient and well run emergency room.
Everyone was so nice and concerned.
Nice staff. Nice amenities for person accompanying patient.
The workers! Everyone was thoughtful nice and made me feel so comfortable!
Solid people and caring.
Thank u for ur staffs love and kindness and professionalism thank u for a doctor that listens the best treatment I ve ever received in Texas u all r a blessing and jewels to this world!
Took me immediately! No waiting front desk efficient professional. Nurse & Dr wonderful - extremely pleased with the care they gave me.