based on 8806 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff was very attentive and worked hard to elevate my issues as quickly as possible. Very Kind Staff as well....the process was explained and the kept us updated. Having to go to the ER is never desired, but if you have to then this is the location to go to.
Clean , nice people, good care
Staff friendliness and good communication with family
I just had my 3rd baby at Baylor Frisco. The facility is super nice and I love how peaceful it is when you walk in. The updated décor is very nice. The nurses and staff are amazing - I've enjoyed seeing some of the same faces over the years - Nurse Kristin is amazing as well as both lactation consultants. Before my first child, my husband and I took all of the classes offered and learned a ton. I changed my view and decided to have a natural birth and am so thankful for all of the knowledge and guidance I received through the classes. Post-Covid, it seems classes have been limited - I think this is a great strength of the hospital - so although I understand, it would be nice to have more classes. I was disappointed that the "Big Sibling" class is no longer offered. Not only are the Nurses and medical staff amazing, the food services and housekeeping are extremely pleasant. The food is delicious and the celebration dinner is definitely something to look forward to... by far this is the best hospital to deliver in DFW. My only critique is that we could definitely tell costs are being cut - I've enjoyed receiving a free bathtub for my first 2 babies. But I will say, hand-delivering the thank you card seems extreme - I would highly recommend mailing them - it's nice to receive in the mail a few days/a week later and not get mixed in the pile of discharge paperwork/handouts - it's not worth saving 50 cents - the impression is much stronger receiving it in the mail. Also, the linens for my husband had a strong urine smell and we had to request fresh ones, there was one swaddle blanket that had a poop stain that we noticed... so probably not common, but there were a few instances that we've never experienced with our previous births. Bottom line, we love & highly recommend Baylor Frisco to everyone and have happy memories giving birth to our children there. I would just quality check the linens and reduce some of the cost-cutting measures [bare minimum the 50 cent postage for thank you card.]
Great treatment at this facility. Took good care of me. In and out in a timely matter
Everyone was very nice and made us feel comfortable being there. It was quick and everyone was on top of everything especially the nurse who was taking my moms blood out.
Organized, thorough and friendly.
Ease of seeing medical staff
Fast, knowledgeable, caring
The service was impeccable
I had worst experience with the nurse in labor and delivery
Will never ever recommend this hospital
Fast, thorough, professional and caring
Most everything
Very professional staff. I thank everyone for their care
Fantastic doctors, nurses, and staff!
Good
My doctor was great! Food was great! I did have a nurse who I felt was overly trying to push me to receive an epidural even though we already discussed before hand that I would not be okay with receiving one. That’s one downside I did NOT like at all. Other than that everything else was amazing!
Majority of staff is great and facilities are clean and nice.
From checking in with Beth to our great nurses everyone was amazing!!!
Everything! I had a wonderful birth experience and received great care.
Doctor not making fun of it, and having the radiologist read the report and letting them tell me plus not providing information of why he put a shoe on me if it was just a sprain and not broken.
Staff very attentive and competent. kept my wife informed of my progress.
Fast and friendly
At the registration desk, everyone was friendly and upbeat. The nurses were caring and compassionate with clear intentions, and the facility was pretty and homey in the lobby area.
Amazing, thoughtful and knowledgeable nurses! My postpartum nurses are amazing- Leslie, Brittney, Maria and Allie! Also Kylie and Kerry(Nursery nurses)
Quick service, didn’t have to wait for a room, test results very timely
Baylor Scott & White hands down has the best staff, nurses & doctors. They are all so helpful & friendly. I would recommend to anyone!
The amazing personal touch, the total care with compassion!
Friendly, courteous, professional. Great service!
Very nice facility with very knowledgeable staff