based on 4126 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone from check in to the nurses and medical personnel were personable, efficient,and cheerful which put me at ease and enabled me to relax. all the way through the process, including recovery. Excellent experience.
I love BS&W it’s a one stop health care for people.
The efficiency and the knowledge and curiosity of all the staff .
Everyone is so pleasant. There is never a long wait. Very professional.
Just an all around good experience.
Facility is very clean and staffs are super friendly
You guys have a rap sheet on me! You all have always treated me great!
Coach
Convenient, staff very nice, caring, welcoming
Incredible care and kindness during a stressful moment
Very knowledgeable about orthopedic surgery
From the moment I walked in the door everyone was kind, courteous, and very helpful. Excellent staff and facility!
Staff and the service
Efficient and personal attention to every detail.
It feels like home and everyone is treated like family.
thanks for taking care of me. it was quick and thorough reporting..got a good care and recovering quickly as needed.
The entire team is professional, fast, efficient and friendly.
You can get in fast and easily.
Everything. Amazing
Experience !!
Gynec visits
Every person treats you as if you are the most important person there.
Everyone was so respectful and had the patients best interest in mind.
The x-ray computer system was down and it delayed the care my dad needed by a couple hours.
The courtesy of staff is top notch.
Friendly and helpful
The labor and delivery staff were incredible!!!!!! The after birth staff, some were a little less patient with us. For example, they didn’t explain who we call for what and seemed annoyed when we did it wrong or asked for Owen to be taken to the nursery or if I asked for water when my husband was gone. But my labor and delivery staff were incredible and so was Winnie the lactation specialist.
I was able to walk right in to the ER and was met by Dr. Aria as soon as I got into triage room. I was given thorough and knowledgeable care.
I felt like my needs were dismissed that maybe I was just seeking pain meds.
They offered me something that I was concerned that may be harmful for my stomach ulcer and the nurse reply is you don't have to take it but the doctor recommends it. I again asked if it would be harmful for my ulcer she and I said I would do what the do the doctor recommends because my pain was unbearable her response was we are a surgical hospital so don't come back here if you have a stomach problem. I was given a chest xray for my extreme and sudden back pain I did not find my treatment helpful and felt my nuse was rude.For the record I had a doctor the following day and I'll be having surgery .
The DR I had didn’t even look at my wrist or arm. He just asked where it hurts and immediately ordered X-rays. I expressed that it may not be broken but I do feel that the ligaments or something are damaged. Nothing was done to look at that. I was just referred out. In which you get a long list of ppl instead of a few referrals to choose from. I don’t enjoy having the stress of now locating my own specialist.
My mom was in a lot of pain and they didn’t admit her saying that it’s normal for kidney stone. She’s a stroke patient with low pain tolerance and they just brushed it aside and sent her home when I told them she’s in no condition to do so. But they said that she doesn’t meet the criteria for admission. She threw up all the way home and I had to take her to a different ER the following day. She cried all night due to pain. And next day the other ER was full so she didn’t get seen for over 5hrs. Baylor Frisco is the worst.
Everything