based on 8337 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The customer service was really great. Everyone i encountered went above and beyond my expectations to ensure I had a great experience and received great care.
Everyone was so friendly and helpful thank you for doing an excellent job
Please reach out to me - First name removed G
The Doctor listened to my health concern and explained his recommendations. Having a health professional that listens is key for me.
Knowledge and professionalism of staff. The staff was warm and caring and thorough in their explanations. This was an efficient and well run emergency room.
Everyone was so nice and concerned.
Nice staff. Nice amenities for person accompanying patient.
The workers! Everyone was thoughtful nice and made me feel so comfortable!
Solid people and caring.
Thank u for ur staffs love and kindness and professionalism thank u for a doctor that listens the best treatment I ve ever received in Texas u all r a blessing and jewels to this world!
I will give 10/10 . Wonderful services
The intake counselor, the nurses and the medical team were kind and made me feel comfortable. Consistent check up before and after my procedure.
10/10 every single worker I encountered (from nurses, to front desk, to room service, to janitors) was extremely friendly and caring. I wouldn’t want to deliver elsewhere and recommend my Dr and BS&W Frisco to everyone!
I love the hospital
Great service
All of the nurses, doctors, and staff we interacted with were amazing!!
Sonia from food service was very kind and timely. She was so friendly and always made sure we had our meals ordered and cleared our trays timely.
Kat (night shift nurse in post partum) was so kind and thorough. She put our worries at ease, helped make me feel taken care of, and was a light in a stressful time.
Anna Claire was my postpartum nurse when I hemorrhaged. It was the scariest thing I’ve ever been though and although I know she was overwhelmed and had never experienced that before, she held my hand during it all which was the most comforting thing she could have done at the time and I will never forget her or her kindness during this extremely scary time.
Those were the standout employees during my stay, but everyone else we encountered from the nursery nurses to lactation was so sweet and kind and helpful.
The foood was also amazing!!
quick, efficient, caring, all staff was very down to earth
Excellent Care
Great support from intake to walking new out the door.
Fast and professional.
Friendly nurses in women's services
I was seen to with all the professionalism possible. My corner Baylor Urgent was packed for the night. We asked what else was available and they recommended the Frisco office.
I’m sure glad they did so.
everything was professional and friendly.
Staff very friendly and caring. I was in and out
Prompt attention to my needs
I'm very disappointed the way you discharged patients without any proper medication. Not able to breathe, couching & send them home, without the proper medication.
Kindness
Wonderful people and care!
Effecient, and was treated very well the entire experience. The follow up was perfectly timed, and everyone was very helpful. I must have spoke to at least 5 different folks, and the experience was exceptional every time.
Clean place, friendly people, helpful nurses, competent and caring staff