based on 4125 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very attentive. Professional staff, caring and kind
Friendliness and professionalism.
From pre-registration to arrival I felt special and cared for.
Everyone I encountered was amazing. My favorite nurse was Summer(pre-op/post-op nurse)
She was so friendly and helpful
If a patient stated their appointment time when they come in and you make them wait for 5 hours which was even over the time you show them scheduled for.
Very frustrating for the patient, even if the doctors office gave the incorrect time. An effort should have been made by the surgical intake personnel to work the patient in, and, do it - not just say it
I felt like the post op nurse Amy and the nurse Chelsey were very kind. Amy especially saw to my needs right away. Also the anesthesiologist made me feel comfortable and at ease.
I even forgot how long I had been waiting.
Every one extremely helpful and friendly. Also very efficient.
Could not have been a better experience. Receptionists, Drs, and nurses were all very goodl
The food, the kindness of the nurses and the overall quality.
Profession and on time
The nurses! They rocked
High quality care.
The doctor’s bedside Manor is terrible. Didn’t seem to generally care, and couldn’t get me out the door fast enough. Almost as though I was interrupting something else he wanted to do.
Everything! All of the employees were so nice and helpful. The facilities are up to date and I felt like they took great care of their patients!
The pre-op is very thorough which makes it easier on the procedure date. Also post op is very good too.
Quick, knowledgeable, caring staff
Nurses and doctors really listen to your needs.
Quality of Service is superior!
Close to home plus east access to medical care when u can’t get into your PCP.
Everything was perfect!
Every staff member that worked with me was friendly and great communicators. I felt safe and properly informed and cared for by the nursing staff. The lactation consultants were so great and helped me when I needed the support. Truly thankful for the wonderful service the staff provided to my newborn and I during our stay.
To feel from actions taken that the doctor heard what I stated was issue, where pain was coming from.
Easy access, no crowd, thorough ans professional care.
Very professional, timely and attentive
I came to your emergency room. The ladies came out with a wheel chair and were so nice. They got me in a room right away. Everyone was kind, I had an X-ray and that lady was so kind trying
to not hurt me. I broke my knee cap and they gave us the name of a doctor to call. We were sent home with a walker. I love the fact that I didn't have to sit in a waiting room. They offered me something for pain right away. I love Baylor.
Friendly and professional!
Service was quick. Doctor, Nurse were great. Check in and out was quick.
Staff were friendly and helpful. Wait time to be taken to an exam room was very reasonable. Actual time in the exam room was a bit long but not extreme.
Clean and inviting. Made me and my family feel special.
Doctor and nurses were very kind and understanding.
Quickly seen and cared for.
The staff is very professional, doctors and nurses are exceptional.