based on 4130 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and caring.
Will recommend!
Friendly people
Fast and friendly.
The people were super helpful and friendly.
The staff
Front desk check-in process was excellent.Nursing staff was knowledgeable, informative & friendly.
I liked everything; the professionalism and kindness of the staff, the effective treatment, the ease of being able to get treated, the new facility and it’s so close to home.
Everything. Nurses are great. Rooms are great. Food is great. Furniture is not great though.
Exceptional staff
El personal de enfermería es muy lindas amables lo recomiendo en todo momento cada familia que necesita atención médica
Everything was great. Professional, attentive staff. Very clean and nice facility.
very well organized
friendly staff
kept us informed
Everything was great!
We loved your service and how all your staff has taken care of me and my baby is awesome which made my delivery easy and helpful in my toughest journey
Kind, caring, and knowledgeable staff who made my labor, delivery, and postpartum experience amazing.
Very nice facility. Prompt service. Fast in and out. Nice staff
Wonderful nursing staff, new/clean recovery rooms.
We really loved the doctors, nurses and services at Baylor Frisco. They are very dedicated, well informed and passionate about what they do. Way to go!!;
Very fast, never crowded, yet compassionate. Thorough in testing and diagnosis.
Attractive facility. Friendly staff.
We had multiple issues while delivering our baby at your hospital.
The first being that the initial nurse vocalized that although I was a second time mom at 4cm dilated I would probably be sent home. She also stated that I was “not really having contractions” and that my abdomen was just “irritated.” Which made me worry that I had wasted my family and the hospitals time. The second being the Ear Screening technicians seemed to not be well trained. They were unresponsive to our questions (to the point I thought one of the techs was under the influence of something) and seemed to not know how to use the machine. My baby failed her screen test twice on the left side and when trying to reschedule an appointment they have been difficult to come in contact with and now she’s unable to get her ears rechecked until August… it is the beginning of July.
The third being they left the umbilical cord CLAMP on our daughter when we discharged. We didn’t realize until we got home the clamp was still on. We called postpartum and they asked us to drive back to the hospital. We did not receive an apology from anyone we talked to on the phone or the nurse who removed the clamp.
Overall it was a poor experience and I am nervous to go back for our daughter’s screenings as I do not trust the staff.
Extremely friendly, professional and knowledgeable staff. The facility itself is Loveland comfortable. Everything was done for my comfort, speed and healing.
I felt every member of staff from the receptionist to the nursing and the ride to my car was outstanding!
I will highly recommend this facility to family and friends.
Everyone was kind and honest
Very efficient check in. Took great care of me as a patient.
Best team ever
Everyone was so friendly, caring and personable. They were quick and I didn’t wait whatsoever. I give my highest recommendation and praise for the staff and treatment I received!
Very nice service
How fast and friendly the staff is!
Incredibly kind and helpful. Always willing to be patient and an amazing group of people willing to make you feel less stressed and comfortable.