based on 8370 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast, friendly, and thorough.
Nice facility, people are friendly and helpful. Easy check in and out process.
I should’ve gone to Frisco Baylor I should’ve gone to a real hospital but I thought they wouldn’t be busy and I wouldn’t have to sit in the waiting room I was in so much pain while everybody was friendly they got me right in the dock tracked like it was no big deal they handed me dismissal papers before they even given me the shot for pain nobody even offered a blanket to me I had to ask basically just left me in the room gave me a couple of pills at the Smith thing when I got up to leave I said I am and still in so much pain what can I do and they basically told me I needed to check back in again because I had already been dismissed when I insisted on seeing the doctor she basically told me to bad go home.
I liked everything that you you offered.
Very friendly staff
Prompt, friendly and professional
1. No A/C in the building...really? No back up generator or something? I mean there were fans but have you checked out the temps outside lately?
2. Dr. that saw me tried to make me feel stupid. He said "it's not like you're anemic!" Well, actually I am according to my latest blood tests. He also asked why I was there and didn't go to an ENT, then he said "duh". Great bedside manner!
3. Nursing staff and aids were all nice, just not very respnonsive. One nurse told me that bloody noses grossed her out because she can't stand the taste of blood and she said she couldn't look at me.
Overall, very disappointing.
Everyone was very kind and friendly, and made me comfortable and secure during my stay.
Labor and delivery services are excellent at Baylor's. Nurses are very cooperative and supportive. I felt happy to give birth at his hospital.
My nurses Summer and Kelsy were great. Please Thank them both!
Each staff member, office, nurses, everyone... Helpful, amiable, professional and even fun.
The surgical staff was AHMAZING! And the nurses were as well! I felt so taken care of and they were so attentive to my needs. Now that I’m home, I miss them terribly lol. Thank you all so much! & Kevin my nurse was awesome! Thank you again.
Wonderful, welcoming, caring staff with great medical experience and technique, with a clear commitment to listening to their patients.
I had a great experience from Pre-Op to being discharged after surgery. Everyone was friendly and I always felt comfortable.
Great nurses and lactation consultants and overall good birthing experience. And really good food.
The labor & delivery, postpartum, lactation, and nursery departments are outstanding. All my nurses were kind, reliable and very informative. Most of all, they put me at ease during this vulnerable experience of having a vaginal delivery. They took wonderful care of my newborn son and explained everything in a clear manner. I would recommend my friends and family to come to this hospital for their future deliveries.
Everything is so clean and efficient
Service and doctor manners
Friendly and helpful personnel.
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Staff very friendly and efficient
Excellent facility
Roomy, clean, professional staff
Everyone was so kind and helpful. Food service was delicious and fairly fast.
No waiting and professional prompt service
Great facility. Wonderful staff.
I’m still attempting to establish care as I have recently moved to the area. This is the first time I have felt heard in my concerns and confident in the care being provided. They were quick and thorough. Truly was a great experience with a great care team.
Excellent
Professional staff and clean facilities.
Efficient and personable staff
Clean surroundings
Nice cafeteria
Professional administrative staff, reassuring nurses, excellent Physician care and spotless facility.