Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8370 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I had a very good interaction with everyone I met and assisted me

Report a concern   October 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Amazing staff and experience!!! Thank you!!!

Report a concern   October 17, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Quick, informative. Everyone was super nice and extremely helpful.

Report a concern   October 17, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great job very professional thanks !!

Report a concern   October 17, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Quick service

Report a concern   October 17, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I don’t really think anyone likes going to the ER I think they did a great job at making me as comfortable as possible, while assessing my problem. very good job thank you

Report a concern   October 16, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything

Report a concern   October 16, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional and caring through the whole procedure. Everyone involved.

Report a concern   October 16, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

every one was so friendly and professional ALEX, the nurse was exceptional took good care of me. BEST ER I HAVE EVER BEEN TO

Report a concern   October 16, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The people are the best

Report a concern   October 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Extremely professional, caring, thorough, compassionate, well trained, a very pleasant experience….

Report a concern   October 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was amazing from the ladies at the front desk to the nurses and doctors everyone was amazing. The waiting area is absolutely beautiful.

Report a concern   October 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Response was quick; doctor was patient and took the time to run tests and explain everything in detail. Most importantly, medications prescribed worked very well.

Report a concern   October 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very caring team.

Report a concern   October 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and efficient staff

Report a concern   October 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Best delivery I could have ever had. Having my first child here was amazing! Kristin was the best labor and delivery nurse. She made me feel confident, comforted and informed. Post partum, Cecilia, Linda and Jenny were also great and fun to be around. I also loved that this hospital had a nursery. Blakelee was the sweetest and felt like she would take care of my baby while I slept! Overall amazing stay. Can’t wait to have another little one with you guys!

Report a concern   October 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The professionalism of the staff and their caring for the welfare of the patients.

Report a concern   October 15, 2023 — Rated 6 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

The check in process at the front desk the day of surgery as well as when I went for Pre-Op was very slow.
In Pre-Op the day of surgery, the nurse was not able to get my IV the first time and had to call another nurse. My husband had the same nurse previously for a procedure, and the same thing happened. In Post Op I had an ice pack laid across my ankle after hammer toe surgery. The nurse said to put ice on 30 minutes and off 30 minutes when I returned home that day. My take home written instructions said nothing about ice. I decided to check back with the doctor's office, and my surgeon did not want any ice applied because he wanted to make sure the bandage stayed dry and didn't want me to accidentally get frost bite. When I received instructions back from the surgeon's office, I had already used ice all the first day.
The surgery went well, and I was pleased with the nurses and doctors in the OR. My pre-op experience with the nurse and nurse practitioner the week before surgery went very well.

Report a concern   October 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Overall service is awesome. Our heartfelt gratitude to all the doctors, nurses during our childbirth. It was a wonderful stay there.

Report a concern   October 14, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Had the most amazing care from the moment we walked in until the time we left. Check in, nurses, anesthesiologist and Dr. were all AMAZING!

Report a concern   October 14, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The facility is nice, with nice people. Well cordinated

Report a concern   October 14, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficient processes. Business principles effectively applied to excellent medical care.

Report a concern   October 14, 2023 — Rated 6 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Waited in prepping for 4 hours. Could have been scheduled alittle closer I would guess

Report a concern   October 14, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Your services removed my sciatica nerve pains, completely.
Thanks

Report a concern   October 14, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Excellent service, informative

Report a concern   October 14, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Dependable

Report a concern   October 14, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Nothing at this time

Report a concern   October 14, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent facility. Friendly behavior by nurses and doctors. Excellent food choices

Report a concern   October 14, 2023 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Was scheduled for a TURK procedure but was supposed to be TURB. Patient pointed it out to admitting nurse. Forgot to return meds from pharmacy when discharged and patient had to come back.

Jillian was aa great admittance nurse. A pro👍. All staff very courteous.

Report a concern   October 14, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly staff - everyone kept me well informed regarding the procedure and what to expect.


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