based on 2363 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff was very fast, friendly and professional. That was the fastest I've ever been in and out of any emergency room. Ernest was great. He kept me at ease and kept everything light while giving me good information.
Customer care
Very caring professionals. Made a hard process easy. Loved the heated blankets.
Nursing staff is wonderful!
Simple check in quick service everyone was friendly
Great nurses/receptionist. Beautiful building. Waiting room made it less stressful. Thank you,
The staff was wonderful!
Friendly staff
I reported drop foot, difficulty walking. If I walked a mile I would have lower back pain later in the day, like A 3 out of ten. The diagnosis on my discharge papers was ‘ acute back pain’. Was the doctor not listening? It was drop foot. I was referred to a back surgeon which is fine but really, no examination of my gait, no referral to a PT which could be an intermediary step. Not impressed.
I’m happy with the doctor who treated me and is from a different doctor’s office.
Although the staff who took care of me that day is amazing, I’m super duper disappointed with the billing team. Right before the procedure when I got a call asking me to make a $1900+ for the procedure I clearly asked her- if I will get any additional bills from any other providers or this is it. She clearly said that this is it and called out that doctor’s office will bill separately. Now after 2 months, I started getting bills for pathology dept for urine tests, for IVs, etc. god knows who else will send more bills to me for the next 1 year for this procedure. This is ridiculous and zero percent transparency with costs.
friendly staff
Everything,
All the nurses, the staff and everyone that worked there was very helpful really did appreciate all their help.
After being registered in by a gentleman that made practically no eye contact with me, just asked for my ins card, ID, and payment; then I went to pre-op room, then surgery, then out the revolving door. But I guess they were efficient enough.
Communication throughout the process was very good. I liked the checking process. My procedure was done timely. Dr. Collins is great. I found the facility overall to be well kept and clean.
Everyone is very kind and accommodating.
Literally every single interaction from check-in to check-out was positive, friendly, encouraging, professional, and so helpful. Every single person had a great attitude and made us feel so much better at every step of the way.
The food was fantastic and it was amazing for both parents to receive meals. We ate every single meal at the hospital from Friday through Monday and had great food every day. The food service staff were so kind and fast and helpful.
One of the biggest perks that I can’t imagine not having was the nursery. It was an absolute game-changer to have the amazing nursery staff to take care of our baby through the night so we could get caught up on sleep and be better for our baby the next day. This is an enormously helpful service and we will recommend friends to deliver at BSWF primarily for this reason.
We couldn’t have asked for a better experience from start to finish at Baylor Frisco.
I was sent a link for the patient portal to set my password, but it won't let me set a password without a medical record number. I don't have a medical record number and there isn't a medial record number anywhere in the email that I was sent. Why do I even have to do this? Shouldn't everything be at mybwshealth.com. I can't find any records anywhere and I feel like I should be able to find my medical records. The staff and nurses at the hospital were nice and professional.
Good services good nurse and good doctor
The entire staff was so friendly and helpful.
Everyone was professional, kind and calming Made me feel like my surgery was already successful. Especial Chase is pre-op. She removed all fear, hesitancy, and anxiety I had. Sweet soul
The CRNAs during my delivery were very rude and had attitudes. I was told different things by different people about the same subjects, not getting clear directions. I wasn’t allowed to schedule my meal delivery times and would get back from the NICU with cold food in my room. I once got gravy that was ice cold and had water dripping down it since it was so cold.
Even this email says urgent care. Online is urgent care, on the building is urgent care and the phone is answered urgent care. Yet my insurance company was billed as if you were an ER. My copay for ER is $600! Nowhere is this facility listed as an ER. I would not have used this facility if I had known you had falsely represented yourself as an urgent care. I have not been billed by you yet, but it better not be for an ER visit. I will escalate this with my insurance company and attorney if necessary. Now I know why no one was waiting to be seen!
Great job
Efficient. Nice
1. Waited 2 hours after my appointment for a scheduled GI procedure with not one person offering an apology or explanation for the delay!
2. I was not told to bring a list of allergies, only told to bring a list of current meds. When they asked for med allergies, I couldn’t recall all of them and asked them to access my BSW records. I was informed that they could not do that! That this facility uses a different system!?!
3. Being in the preop area I had limited internet/cell service to look up the allergies. They proceeded with anesthesia and the procedure without ever confirming what the med allergies were!!!!
4. While waiting 2 hours in the preop area, I was ignored for a good 30-40 minutes at least twice. It was very chilly and something more than a warm sheet would have been nice. The heated sheets lasted about 10 minutes.
No waiting time and everyone was friendly, courtesy, and respectful. Awesome experience!
My appointment was at 8:30. I checked in a little early. On e checked in, I waited in the lobby until almost 11:00. Several patients that arrived after me got called back first. Once taken back to the surgical area, I was prepped efficiently. It was a fairly long wait to be taken in for surgery. Once the procedure was over, I was told my colon was “a little narrow, and was knicked”. That lead to the surgeon having to place several metal clips to stop the bleeding. I now need a follow up CT scan which will be an out of pocket expense for me that shouldn’t be. I know there are risks with any procedure, however I just had an overall bad experience.
quality care and cleanliness
Staff is always kind, responsive and compassionate.