based on 8590 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was at BSW Frisco to deliver my daughter. My night nurse, Jody, had a terrible attitude that really affected my experience. Then in postpartum, I only got 2 hours of sleep at night because of the amount of traffic in and out of my room at all hours.
I'm 52yrs old and I've traveled the world during my 22yrs of service in the Army and this is the best ER I've visited. Everyone made me feel as if I was part of the family. I received great service.
I want to say everyone was professional and respectful. Everyone was caring and explaining to me everything in detail.
Friendly. Made whole surgical event smooth and comfy. Quick entry. No wait and on time
Love the doctors, nurses and staff ! The size of the hospital is not huge and I like that. I really like the waiting area in the front of the hospital with the very comfortable seating and wide selection of hot beverages and snacks since I have to drive 1 1/2 hrs to get there, I really need something. When you enter there is a welcoming, almost hotel environment. I highly recommend !
You guys are great.
It took multiple attempts to properly insert the IV, which was painful and unnecessary. Patients should not have to endure repeated sticks from licensed professionals who are unable to locate a vein.
Additionally, I was placed in the post-surgical area without receiving any nursing care. I remained unattended until I eventually woke up from anesthesia on my own and pressed the call button. The nurse claimed she was unaware she had a patient, despite seeing my family members waiting in the bay assigned to her.
When I was finally cleared to get up in preparation for discharge, the care provided was anything but gentle. Overall, I felt uncared for and overlooked throughout the experience. I would not recommend this hospital to anyone based on the level of care I received.
That said, my surgeon was outstanding! For any future procedures, I will choose a different facility solely because of the pre-operative and postoperative care issues I encountered here.
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Staff was VERY attentive, pleasant and helpful. Hospital is very nice, clean, quiet, and, at least for now, uncrowded.
Michael McWilliams is awesome! The admitting nurses were very nice.
Everything, every experience for patient care was wonderful.
Everyone was very friendly from checking to discharge. Very attentive during my short time there.
Easy checkin. Friendly staff, and knowledgeable doctors. Fast service.
Everyone was so kind and helpful and they answered all of my questions. I was there to deliver my first baby and they made me and my new baby feel loved and cared for!
Quick in and out. Very caring staff.
It’s easy to get in, get tested and it’s over with quick.
My husband and I are SO pleased with the care that we received during our hospital stay. We delivered our first baby and had to have a C-section after many hours of laboring and then our baby had to go to the NICU to manage his blood sugars. We were so impressed with how thorough, attentive, kind, and caring all of the nurses, doctors, nurse practitioners, lactation consultants, and techs were. We were exceptionally pleased with the care we were given by our L&D nurses Sophia and Alix. We were so thankful
to have had Sophia as our nurse during active labor and our c-section. Our postpartum nurses, Devin and Katie were also exceptional and were so attentive and had amazing bedside manner. Shy, NICU nurse also had our baby for 2 days in the NICU and was so caring and had such an amazing and uplifting personality. 10/10 recommend doing to Baylor Scott and White Frisco for your delivery!
Friendly staff
Nurses are so nice. Food is good too.
The attention I received from all personnel.
Good location, nice waiting room, efficient check-in process
professional & friendly staff
Went the extra mile to make sure I was taken care of.
Very upscale location the people really humanized the situation and were able to connect with me even for the smallest trivial things. That sure was appreciated.
I've had 3 visits to baylor and everytime I've had great experiences. The staff and surgeons have been extremely good and professional. Clean facilities and modern.
I recomend Baylor Scott White.
Mainly the Nurses. No waiting. Receptionist was kind & answered my questions regarding Insurance.
Easy checking, clear instructions and a comfortable waiting area for family!
Fast, great attitude, and great staff.
The staff was very friendly, warm, personable, and thorough
Professional, courteous, timely, thorough