Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8307 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 27, 2025 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

The admin and nurse staff were great...however Dr. Dryden should not be working in ER. He saw me for 20 secs prior to my sonogram to check for a blood clot and didn't check my knee for any other trama. I had blisters that needed checking and I told him that as he walked by my room, but he never did. After the sonogram he never returned to explain the results or provide any further guidance. The nurse came in and prepared me for discharge at which time I learned there was no clot. I never saw him again. The ER lobby was empty so I don't think he was too busy. Bad experience for a person in lots of pain.

Report a concern   September 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The friendliness and professionalism of the staff was over the top. I felt at ease from start to finish. The facility was also very clean.

Report a concern   September 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses were very confident and friendly

Report a concern   September 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Promptness, good courtesy, the nurses and Doctors are great relative to service deliveries.

Report a concern   September 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Easy

Report a concern   September 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Beautiful facility, everyone very nice. Procedure went really smooth. Nurse that did IV was great.

Report a concern   September 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The caliber of professionals and the bedside manner of all nurses and physicians

Report a concern   September 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very nice and seemed to enjoy working there. Took good care of me.

Report a concern   September 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Feels more like a hotel than a medical facility. It's clean and the staff is amazing.

Report a concern   September 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great people

Report a concern   September 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Wonderful!! From the time you check in until you leave, EVERYONE is amazing!

Report a concern   September 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was very kind, friendly, professional, and very knowledgeable and helpful. Would definitely recommend.

Report a concern   September 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very clean & professional. Everything went smoothly & everyone was super nice and polite. I would definitely recommend and go there again.

Report a concern   September 25, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The team that treated me was excellent- Dr . Sandhu, RN Chessy and her peers. Right from when I walked into the door of the clinic, I was treated like Royalty. Thank you to the entire staff. I had a wonderful experience and will recommend as much people as I can to your clinic.

Report a concern   September 25, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was cheerful and very helpful!

Report a concern   September 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly, helpful staff. What stood out the most to me is that everybody seemed to like each other and there was a healthy culture on display

Report a concern   September 24, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I'm please with the services

Report a concern   September 24, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

everyone was professional, very courteous and good at their job.

Report a concern   September 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

We had an amazing experience. This was our first baby so we had no idea what to expect, and we had some amazing nurses who really made us feel cared for. Emely was a stand out in labor and delivery, we were lucky to have her for two nights and during the birth of our son. And she was an integral part of the whole process and in making me feel comfortable and cared for. All of our nurses in labor and delivery and postpartum were amazing and really helped us through the process.

Report a concern   September 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The ER physician was great.

Report a concern   September 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everything!!! All staff were very friendly and kind

Report a concern   September 23, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficiency and friendliness of the team

Report a concern   September 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Staff was so wonderful

Report a concern   September 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Very attentive team and extremely thorough. I appreciate the call to check on me after my release. My nursing team and Doctors were so friendly and helpful. I appreciate the service I received.

Report a concern   September 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very good services and taking care of the patients

Report a concern   September 22, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Fast and efficient. Very pleasant convenient location.

Report a concern   September 22, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

prompt service

Report a concern   September 22, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was caring and thorough. It was a pleasant experience.

Report a concern   September 22, 2025 — Rated 4 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Dr. Ricks and everyone in the OR Room, KC (L&D), Ashleigh (Post Partum) and Irene (Post Partum) were the only people that cared and did a flawless job. The nurses in Post Partum (other than the two amazing ladies mentioned), lacked empathy, concern and I had to hit the call button just for a rude lady to answer it and seem annoyed when I needed anything. Facility is amazing, staff is horrid.

Report a concern   September 22, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The professionalism of the staff, their attentiveness, and their ability to put one at ease prior to the procedures. Thank you!


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