based on 9041 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ready and great service.
Everyone was very friendly and caring.
The nurses, techs, receptionist, the facility all were great!
Location, cleanliness of the building the aesthetics of the building privilege..
Having surgery is intimidating but from check-in the process is warm and friendly. The waiting area is like a hotel lobby. Labs are done in a personal room. The staff were all upbeat and encouraging. Even through recovery it never felt I was being rushed out. The pager system allows family to not feel confined to a waiting area. The coupon for a meal is a great idea.
We loved everything while we are in the hospital
Timely and efficient
Very organized everyone pleasant
Great service, fast service, always friendly!
No waiting in the ER , fast service! And they follow up with you the next day!
Thank you for great service❤️
Friendly staff and prompt service
Very professional and staff was very help ful and kind
Staff was professional and compassionate.
I was seen very quickly by nurses, Dr and techs to find a solution to my problem. All were patient, kind and worked quickly to find my problem.
If you have to be in the emergency room it was a good experience.
Will use them again if needed.
Everyone was attentive and very friendly
Beautiful, and everyone was extremely nice!!
Your nurses!
Friendliness,, caring.
All the staff members are extremely nice and helpful.
Friendly staff
The nurses were so incredibly kind and wonderful at this facility, from start to finish. I would come back to this location specifically. Even though it was busy, I never felt like a number. Thank you!!
I recently had to visit the emergency room at Baylor Scott & White in Frisco, and I couldn’t have asked for a better experience during a difficult time. The staff here is world-class; they treated me with incredible compassion and made sure I was comfortable from start to finish. I was particularly struck by how quickly they were able to see me and how thoroughly they addressed my concerns.
It is rare to find an emergency department that balances high-speed efficiency with such a personal, human touch. Every nurse and physician I interacted with was patient, professional, and attentive. I am so thankful to have such a reliable and high-quality medical team right here in our community. They truly went above and beyond for me.
very efficient and thoughtful staff well maintained facility nice visitor seating area
Great staff all with a very friendly position e attitude
The nursing staff was amazing, they went above and beyond for us. The facilities were clean, their protocol was taken seriously (use of wristbands and badges). Everyone from the cleaning crew to the kitchen staff to the nurses made the experience excellent.
It was wonderful quick and easy
Staff
I had too many calls from the hospital about prepayment of hospital fees , they didn't want to except payment plan and this argument were continuing for 4 days .It was very distracting to have calls while I was at work and couldn't relax from pressuring on me. It was going on until day before surgery when payment plan was accepted.
I waited in the surgery waiting room for 2 hours with no update on why things were delayed.
Atención y profesionalidad. Muy amables y atentos el equipo medicos
Professional, kind, well organized people and comfortable surroundings.