based on 9266 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
Thought everything was terrific.
Service was excellent
Fast and attentive.
Everything went smoothly and on time. The doctors, nurses, and staff were caring and professional.
My son's surgery was the first time I had been to this hospital. I was impressed with the beautiful building, ease of check in, speed of being taken back for pre-op, on-time surgery, post op care and check out process. All employees that we dealt with were friendly and knowledgeable. Overall, it was a great experience.
facility and caring
They seemed to operate an on time basis. No real wait time and everyone was well trained and efficient
Attentiveness
My experience was excellent. Everything and everyone was so kind and professional. They all had me smiling and laughing. The entire process was great.
The staff is professional, friendly and very personable.
The hospital is very clean
Very clean facility and the people are friendly.
Staff was very friendly
Not enough updates during procedure to those waiting
Also. I would like to see a email sent out closer to the appt with location instruction included
Excellent
Registration was rude and lack empathy
Was treated with such professionalism and made my procedure that much easier
Dr. Dryer was excellent!
Friendly and professional.
The staff was phenomenal. I truly had the best experience at this Baylor
Short wait time and excellent staff
I was admitted for surgery and it was a pleasant experience thru admission to discharge! You made it all very easy!
Very friendly staff from registration to nursing staff. Everyone was awesome!
Everyone explains everything there going to do. Everyone was very cheerful and very nice
Everyone was very friendly & competent at what they did.
Every single person was professional and accommodating!!! The best!!!
Everyone I came into contact with were wonderful. Starting with admissions and right through the nurses, doctors and all of the staff in the procedure rooms.
Greater coordination of information flow between internal providers of services
Cut down on redundancy of patient having to provide same information to multiple entities
Complete tie in of BSW Frisco with BSW patient portal system wide
Great listeners, great follow up and such kind staff.
The staff was caring