Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.0 out of 10 based on 4524 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 3, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone I interacted with showed genuine caring. Their communication with patients is amazing too!

Report a concern   June 3, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I enjoyed the professionalism and efficiency of the hospital staff. Everything was wonderful from the admission process all the way to discharge. I was treated with respect and never rushed at any point during the process.

Report a concern   June 2, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nice facility. Lots of staff. Easy and convenient to use.

Report a concern   June 2, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All staff kind and concerned worked well together for my comfort and reassured me all would be well! Made sure I was comfortable and let me ask questions and they listened well I had a lot of anxiety and they took great care of me. Jill the nurse and Walter and the doc all were very loving and professional. God bless BSW !

Report a concern   June 2, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great.

Report a concern   June 2, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great staff

Report a concern   June 2, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone works very well together.

Report a concern   June 2, 2026 — Rated 6 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

This hospital doesn’t participate in the BSW portal so I had to go through all of my history, meds, etc when I felt horrible. Plus, the person who did my IV did a terrible job and it swelled, bruised, and was very painful for days.

Report a concern   June 1, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so kinda and made me feel extremely comfortable

Report a concern   June 1, 2026 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What could we do to improve?

the doctor felt more rushed to tell my diagnosis

Report a concern   June 1, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was absolutely incredible!

Report a concern   June 1, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the staff was absolutely amazing, both at L&D and the postpartum ward. Doctors, nurses, cleaners, food staff, everyone! Staff was friendly, never felt rushed, was knowledgeable and just over all felt top of the line. The facilities were nice and clean and felt very up to date.

Report a concern   May 31, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Thorough and professional care. Caring staff

Report a concern   May 31, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every nurse, doctor, or other professional we encountered was kind and knowledgeable.

Report a concern   May 31, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly, very helpful and courteous people in virtually every area-front desk, nurses, etc.. Easy access to my home (10min).

Report a concern   May 31, 2026 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

Doctor did not examine my foot, antibiotic wrong diagnosis. You failed me

Report a concern   May 31, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the labor and delivery nurses!!!

Report a concern   May 31, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly and professional staff from start to finish!

Report a concern   May 30, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

TIMELY

Report a concern   May 30, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very prompt and professional yet empathetic.

Report a concern   May 30, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly staff, nurses & doctors. Nice place

Report a concern   May 30, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the nurses were extremely caring and made sure I had everything I need pre and post-op. The nurses made this experience the best it could be.

Report a concern   May 30, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

BSW is very close to where i live.

Report a concern   May 30, 2026 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What could we do to improve?

nothing really

Report a concern   May 30, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff is knowledgeable, efficient, courteous and well prepared for any procedures I've had done. Procedures are done on time--no long waits. I've encountered no problems and have no gripes.

Report a concern   May 30, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Good

Report a concern   May 29, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Muy buena atención fui atendida inmediatamente y el servicio lo mejor

Report a concern   May 29, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly helpful staff

Report a concern   May 29, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone made it a great experience for my wife who always asks questions mans got answers..

Report a concern   May 29, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great !!


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