based on 4124 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly people. Well-organized.
.
A+ service ... everyone was extremely friendly and knowledgeable. Answered all of my questions. Really appreciate everyone - took great care of me/us!
Facility was wonderful, but communication on what was going on was very unclear.
Friendly, attentive and on task
Doctor Taylor is an amazing man and doctor. Every individual that dealt with me was courteous and professional.
Quiet location, thankfully since I didn’t feel well. I was seen almost immediately, attended to by a MA, RN and then a NP, who was able to diagnose my condition and get prescriptions sent to my pharmacy before I got back out to my car! Amazing teamwork! Excellent diagnostics as I have a past history of bronchitis which is what I had self-diagnosed before arriving at your location.
The customer care from the staff is phenomenal.
Good listeners , answered questions , and good discharge info !
Efficiency, expertise, caring attitudes, follow up after surgery, kindness.
My visit to your ER was better than I could have expected it to go, compared to 2 other ER visits I have had to make in past 10 years to different BSW ER. Perhaps because it was Friday late afternoon but there was only me and one other who came in behind me. The staff behind window was a pleasure dealing with and check-in was very smooth and efficient. RN Alex assisted with escorting to room, told me had process would flow (which it did accordingly) and Dr. Le the attending physician who checked me was a tremendous delight. He provided confidence in gently correcting my own self-diagnosis, explained exactly what they were going to do, performed as stated, and all-in-all I was released after 2 hour stay - a case of under-promising and over-producing. As far as I'm concerned, the entire event was a success in educating and greatly setting set me at ease. If I ever have to visit an ER again, and I have a choice in matter, then BSW Frisco is where I'm heading. Thank you to all who I encountered that afternoon/evening!
Professional and courteous services
The staff were caring and considerate. They made sure I and my family were well informed and they took great care to make sure I was comfortable.
Very friendly and thorough in my time of need. The nurse Alexandra was caring and comforting while I was in pain. Dr Dryden was engaged and truly cared that I felt better
All of the staff were kind and very helpful.
The care was thorough.
Make itemized billing easily accessible or send it to us. I have been calling and emailing and cannot get it sent to me! And you can’t make it easy and have it accessible through the BSW portal app. Being BSW and not having appointments there, or paperwork or any of that is an absolute pain.
Everyone is always so kind and very attentive
The staff and food are fantastic:)
Everyone from the information desk to the Dr's and Nurses. We're very helpful and informative walking step by step through the process of the surgery. And overall care. Thank you so much
Friendly staff,very organized!
Very welcoming, very efficient and very professional.
Very friendly and efficient staff, great facility
I had surgery at Baylor Hospital, and the staff was simply amazing. From the nurses to the doctors, everyone was so kind, patient, and attentive. They made me feel comfortable and cared for every step of the way. I could tell they truly love what they do and care about their patients. I’m so thankful for the wonderful care I received they made a stressful time so much easier.
Everyone is so professional and so courteous! You feel naturally comfortable because everyone is so competent and caring. A lovely experience that takes away stress from surgery!
Friendly service
Very nice staff, efficient. No long waits
Nurses were phenomenal!!
Staff is always kind, responsive and compassionate.
Staff was very fast, friendly and professional. That was the fastest I've ever been in and out of any emergency room. Ernest was great. He kept me at ease and kept everything light while giving me good information.
Great facilities and staff