Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8591 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 3, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional and helpful staff!

Report a concern   June 3, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Best hospital around!

Report a concern   June 3, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Very friendly and caring staff

Report a concern   June 3, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Staff was friendly and efficient.

Report a concern   June 3, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses and my experience was great from the time I walked in. My recovery nurse after my surgery was just ok.

Report a concern   June 3, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

No waiting time, I was seen right away. Everyone was very professional and kind.

Report a concern   June 3, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The friendliness and care that the staff shows towards the patient

Report a concern   June 3, 2024 — Rated 2 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

I went in with a problem and left out not feeling like I got helped properly.

Report a concern   June 2, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

No waiting

Report a concern   June 2, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I had the best experience in this pregnancy thanks to all of your supportive staff!

Report a concern   June 2, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

The experience and care is exceptional.

Report a concern   June 2, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was extremely pleasant and comforting.

Report a concern   June 2, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All of the nurses were incredible! So kind, caring and personable. We couldn’t have had a better birth experience with our first child. Thank y'all so much!

Report a concern   June 2, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The staff was excellent!

Report a concern   June 2, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great staff, great Dr's and awesome facility

Report a concern   June 2, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very effectively on the ball..everyone seemed to be pleasant and willing to do their job.

Report a concern   June 2, 2024 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

I found the check in process to be long. You are already there at o'dark early, anxious about surgery and then are given a pager and have to sit and wait. It seems like we waited about 30 minutes. It was super cold. Then we had to wait again to be taken back. Unfortunately, have had several surgeries and have had a more personal experience at a surgical center.

Report a concern   June 1, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

got me in quickly

Report a concern   June 1, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Very caring and through. Staff is wonderful. Hope I won't have to return but if so I won't hesitate.
Thank you very much.

Report a concern   June 1, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very quick, friendly and pleasant!!

Report a concern   June 1, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The facility is very nice and the staff were all very nice and efficient. I was particularly impressed with the staff at all levels.

Report a concern   June 1, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Timeliness

Report a concern   June 1, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Quick and right to the point
Nice people
On the BS&W portal so everything flowed

Report a concern   May 31, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

All employees were very nice, they too care of me very quick.

Report a concern   May 31, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Was great and fast

Report a concern   May 31, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything went smoothly from check in to discharge. The staff was friendly and kind. It’s nerve racking any time you have to visit a hospital. The staff made this visit better.

Report a concern   May 31, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff were very friendly and made my procedure go smoothly.

Report a concern   May 31, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly staff

Report a concern   May 31, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Dr Kayla Mapps is a wonderful doctor, also the postpartum nurses are considerate and helpful. They have wonderful kitchen which serves fantastic food and complimentary meal. The nursery is very much helpful to take care of your baby.

Report a concern   May 31, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The people were all very caring and helpful. Dr. Rogenes is the best!


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