Customer Testimonials

Very great local professional service
Thank you

prompt, friendly, an informative service

Pricey but to be expected from a west side retailer thanks to overhead and property taxes.
Knowledgeable staff. I like Matt. Not pushy and sells based on advice. Nice to have a consistent long term business in the area - been going since the 90's.

Staff are really knowledgeable, friendly and helpful.

Local, friendly, timely, flexible and pandemic safety.

You are very honest and helpful. I have an unusual bike and it’s now running beautifully.
Thanks

Qualifed and friendly service. I feel like a valued and respected customer, who's return business is appreciated.

Very friendly and knowledgeable staff especially Matt at the west 10th store!

You fixed my problem and went the extra mile and pumped up my tyres.

Prompt delivery. Item exactly as ordered. What's not to love?

I’ve received plenty of good advice here and all the staff are great, but the prices are slightly higher than the competition. Granted I’m usually ok with paying a bit more for that good service, but for expensive items I’ll most likely look elsewhere. If I had the money it may be a different story, but that’s just not the case

I love how knowledgable your staff are, and how friendly. You carry good products, and back them up with efficient tune ups and repairs. I recommend your shop to all my friends and fellow cycle fanatics.

Excellent service as always!!

You guys are the greatest. I bring in a 20 year old partially rusted rear wheel with a flat and your mechanic looked for a second, sized it up and treated it like a pleasant challenge. Picked it up the next day. Like new- polished, fully lubricated and overhauled.. You treated me and my old wheel like it was the most important job in the shop. Thanks

Can't say enough about the service levels here. I had a great experience and safe was super on point and very helpful. All the communication and online purchase details and emails are excellent. Thankful for everything.

Great staff… very knowledgeable and friendly and good advice! Merry Christmas and Happy holidays!

Judy Hutchins

The service was outstanding. I appreciated the time given regarding the bike service, tune up and parts needed for replacement.

Good selection of bike parts and quick delivery especially in the Covid era of not finding anything for a modern bike. Keep up the great work and selection,

Great helpful staff

very fast and efficient service. Thanks!

Great staff and top notch service

Professional and friendly

Personable, knowledgeable advice on which model of bike is the best for me at the ability level I am at. Matt took the time to answer all my questions about what the bike should feel like, and set me up! The other staff in the store were friendly and answered my questions about the 529 bike registry. Thanks!

matt was great - he had so much knowledge, sold us a great bike!

Jan took care of all our needs in buying a new bike. From the minute we went in to look till picking up the new Trek DS3 a week later, all our questions were answered. He made sure we covered everything.

staff were helpful and friendly, you had stock when no one else did. im a repeat customer and will be back!

Like: service of Jan when I purchased the bike. I had ordered the bike on line but it was not delivered from West 2nd location to your West 10th as promised thus delaying my delivery. Jan apologized and investigated. When the bike was finally ready, he spent > 1 hr with me.

Also, Foster helped when I had an issue with the derailleur + w a discrepancy with the invoice.

Don't like: while I appreciate the virus, the agonizing lineups and not being open each day. Other shops such as BSP, More Cycles are open every day.

Reasonable price to replace a tube. Staff takes time to explain.

Nice Service. The staff are very friendly and knowledgeable

Super friendly staff, very helpful with bike fit and the staff took every single precaution for covid-19 purposes; such as, holding the door for customers and wiping down bikes and keeping the shop to a few customers at a time.
The line ups may seem long right now, but they staff was so prompt at getting everyone helped and the line moved fast!

Overall 10/10 and I will for sure recommend this shop to friends!