- Phone: 604-224-3536
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Customer Testimonials
you all ways have the parts in stock and every once in awhile you just give me a deal for coming back all the time.
Excellent service from the entire staff specifically from Matt and Geoff. My new e-bike had a couple of bugs and thanks to the staff at Point Grey Cycles, it is now working really well.
Thank you!
Service was great
Excellent service and great products.
Great bike shop. Good customer service
Love the friendly efficient service, the knowledgeable staff and the fun and laughter association with being in a 'bike place'.
The manager on 10th Avenue is remarkable in service, attitude and willingness to go beyond expectations.
Explanations of rationale for services
I was shown all levels of the product I was looking for, not just 'the best' / most expensive. Pros & cons were pointed out and then we discussed the best fit. No pressure shopping!
You guys know how much I love you - I don't even look for a bike anywhere else. The personalized service is bar none. Matt is a genius and deserves a raise. :-) You never roll your eyes when I come in with a question or concern about my bike (or if you do, you do it when I'm not looking, which is appreciated). :-)
Personal, interested, engaged and fun!
Very friendly staff and very helpful great knowledge as to recommendations as to what you need.
The service was fantastic
I like that you have a pretty comprehensive parts catalog.
The people providing the service are knowledgeable and helpful. I also like how they greet customers when they enter the door. Products are well stocked.
Promises kept
Friendly staff, right solutions, quality of service.
Only bought a water bottle. The young lady that served me was pleasant.
I was shopping at your kerrisdale store, looking for a wicker basket for my daughter's bike. . Someone found that the point grey store had it. By the time I got to that store, the basket was waiting for me!
Friendly
Competent
Honest
I came shopping for a set of tires and was given all the information I needed to make a good decision. The salesman took down four possible tires for comparison and explained the pros and cons of each type, geared to what I had told him about my style of riding. He made a sale of two tires and one inner tube. Success on both sides.
Consistently great service!
Very helpful fast and efficient.
Great service and friendly staff!
Consistently knowledgable staff, combined with the best service on the west side.
You’re always available to answer a quick question or take a quick look if I pop in without an appointment. Great service!
Outstanding and friendly service! Thanks for providing me with another bike light mount!
Tim is awesome
Friendly knowledgeable staff. Lots of great product.
Very friendly and accommodating. Also quick service, bike was repaired the next day.
The one staff member (I forget her name now) was extremely helpful. I wasn't expecting to walk out of the store with a new bike, that day.
professionalism of the staff and a friendly atmosphere