Customer Testimonials

Friendly staff

Pickup was quick. Friendly staff.

Great to be able to get my bike worked on during these complicated times! Great turnover time and other than a small lineup at the door an easy safe drop off and pickup.

Just hard to get a hold off you during Corona times, are than that it was perfect.

Good knowledge and advices.

My shopping experience was great. Team on Main Street Shop is very responsive and professional. I will recommend to my friends.

Local shop. Important to the community

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you've got great products and really good service. And you are a local business.

Wonderful experience, great and knowledgeable crew working hard to keep everyone riding!

Service was good, clear information. Bike rides smooth.

Great service, very friendly and helpful. Especially with everything going on and how busy they are.

Matt did a really good job explaining everything. He was patient and very knowledgeable. He is a definite asset to the company.

First name removed

The people - friendly, knowledgeable and helpful

Fast, welldone!

Your staff is fantastic (knowledgeable, polite, cheerful, friendly, and they take the time to explain things). I learn a lot from Matt!!!!

Brian Kunimoto

Very friendly and helpful staff, thank you!

The customer service is always outstanding!
Great products too!!

Clear explanations and realistic commitments for expected completion of work

Staff was very friendly and helpful, despite the situation we are in with social distancing. They we easy to deal with, and very happy with my bike purchase.

You are in my neighborhood and carry the stuff I need for cycling!

The personal attentive service that i received from Matt in explaining my Electra Townie to me, was second to none. But a big shout out to everyone that works at WPC Point Grey - Foster, Hugh and the gentleman that helped me pick out the bell, helmet and handlebar bag.
You guys are knowledgeable, patient, kind = simply the best.
Worth waiting for in that covid line :-(

Thank you!

Great staff who really care about their customers. Superb personalized service. Nice limited selection of bikes so it’s not too daunting to make decisions on what to go with. Really feels like a neighbourhood shop which is more important now than ever.

The staff are very polite and helpful. They are trying their very best to serve the customer and at the same time to maintain social distancing and sanitizing procedure.

I normally use the Kerrisdale location but due to hours of operation I had to come to the West 10th location. The work was great, as usual. My only complaint was the pick up procedure. There was a huge line up that went down and around the block. That is fine, I have no problem waiting in line and did so happily - until people started showing up that didn't want to wait in line and they managed to get immediate service by either approaching an employee or going straight into the store. I had been waiting in line for 1 hour to pick up my bike that had been serviced. I had finally made it to second from the front when a women showed up and approached an employee and said, "I got a notification that my bike is ready for pick up, I don't want to wait in the long line up, can I just pick up my bike." The employee said yes!! I had to speak up and tell him that I was also there to pick up my bike and I had waited patiently for 1 hour. The rules need to be applied fairly and consistently. Waiting in a line is fine as long as everyone has to do the same thing. Perhaps there should be a separate line up for pick ups.

Great service. Perfect location for me.

Staff always seem like they genuinely want to help, and aren't just trying to sell stuff/services. Very helpful advice when I ask questions.

Friendly, reliable service!

Knowledgeable staff and not pushy.

Easy, fast and reliable.