- Phone: 604-224-3536
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Customer Testimonials
Friendly and professional.
Friendly and helpful
Free delivery over $50 and shipped really fast. Excellent customer service
Prompt, friendly service!
Great customer service. If there is an issue someone gets back to you and figures out an appropriate solution. When a larger purchase is made they reach out to confirm the order.
Product is perfect and a decent price and availability. Store was helpful. Bikes cane a day early which i was happy about.
Something for every budget and a super helpful, cheerful staff.
Great staff, great selection, awesome service. Wouldn’t go anywhere else.
Friendly knowledgeable staff.
Excellent service of the highest quality.
Very helpful and knowledgeable
Friendly and they seem to like working there!
Uncomplicated
knowledge and congeniality
Great service and knowledgeable staff. I had my bike serviced in a very short time. What a difference this made to the ride quality
Responded promptly and no issues with cancelling an order.
I am extremely happy with the service from your company, and my bike, everything just clicked from ordering to receiving it to assembly with no problems, this was the right purchase. Also the price, no bike shops in Lethbridge would even give a little discount for an old guy. Last year november I bought a Rad Plus and thought this was the one but after assembly there were problems one after another, didn,t get the answers I needed to correct things, just a thorn in my side, finally sold at a loss just to get rid of it. I rode the Townie before and loved the simplicity of it, ease of ride, quality, light weight which is important for me. Thanks,Lorne
Professional, conscientious, friendly, helpful staff
The customer service is unreal!! It's awesome
Excellent service from Matt & crew at the W10th store. They've always looked after me & my bikes very well.
Always available, knowledgeable and ready to offer solutions. Explains situation and remedy clearly and helpfully.
👍
West Point has a great website that allowed me to make an online purchase to take advantage of a sale they were having this past Black Friday.
I received prompt emails giving details around shipping and tracking information.
Order was received on time, was packed well, and in good shape.
Also appreciated the friendly way the transaction was handled, which added a personal touch.
quick shipping, good price
Fast service
Quick, efficient from front line staff to the mechanics. Well done!
Quick, attentive, thorough
All my service requests have been carried out in a most efficient manner; professionalism and knowledge are not lacking here.
They took the time to look at my bike with me before servicing it to discuss what may need to be fixed and why. They were very knowledgable and very kind. In addition, they were speedy in the repairs and now my bike looks new!
Quick friendly and knowledgeable service.
Prompt delivery of bike parts from Vancouver to Toronto. Faster than some local shops