Customer Testimonials

Great service. Fast response. Fair pricing.

Great service with friendly, knowledgable staff. Service completed on time with text message notification and emailed service summary.

Competence, wide range of products, prompt courteous service, good locations

Excellent service!

Friendly and helpful

Great customer service, always friendly and helpful staff!

Prompt and efficient and knowledgeable service.

Excellent transaction with West Point. They had an item that was difficult to find. Shipping was fast. Highly recommended.

We have bought many bikes through you and the staff are always knowledgeable and friendly. When we need a service appointment for any reason, the availability of times is always prompt and the problem or servicing is resolved in a very timely manner. We will continue to use your bikes and products and would easily recommend your business to our friends. Thank you

Your service is fast and efficient and thorough.

Staff was awesome. Order came in on time/as promised. Very efficient and friendly. Prices are competitive.

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Great product knowledge, not pushy, took time with us to make sure we were completely satisfied. I have been a customer for over 50 years, and will be for a few more I hope!

Excellent service and staff. Always helpful. I would def recommend this company.

Quick, knowledgeable and professional service! Every time!

Excellent service

The staff at west point are great ready to help. needed a specialty part was not sure of the exact part required they took the time to help me find the part and order it and canceled the wrong part i had originally ordered

You are a perfect location for us and we always have excellent service from your team.
Everyone on staff very helpful. Thank you!

Fast, accurate order fulfillment and shipping. Thank you.

I like the service done and the customer service.

It is nice to have a specialty bike store that is a locally owned small business in the neighbourhood. Service was friendly and efficient. Definitely the place to go for all your biking needs.

Recommend the most suitable products and service is consistently faster than I expect

The service I requested was prompt and complete!

Very nice and helpful service from people who know what they are doing! (the only reason that this didnt get a 10 is that I was not aware I'd be charged $30 for labour when I made the purchase. Not unreasonable, just nice to know ahead of time.

Easy and quick to order!

Delivered the products I wanted delivered quickly with excellent personal service.

The team at West Point on West 10th are consistently very friendly, helpful, knowledgeable, flexible and patient!
They provide great advice on all aspects of cycling, from the smallest accessory to major bike purchases.
Customer Service has always been at a high standard and their pre and after-sales service is excellent.
The store itself is well-equipped and the staff are always happy to help source other items.
I have been a regular and loyal customer for about 10 years and would definitely recommend them.
thanks!
First name removed

Always focused on the customer

Friendly, fun and engaging. I'd go back for sure.

Great products, great service. I would recommend the place