Customer Testimonials

I have been able to find good quality cycling equipment at West point Cycles. The staff were very friendly and helpful.

Friendly knowledgeable service

It’s extremely frustrating when no phone calls are ever answered.

Friendly, efficient.

In these challenging times with line ups and shortened hours and short staffing, Jan, who helped me when I dropped off and picked up my bike was friendly, helpful, and also very efficient, However I never felt rushed. And of course I always find that all the staff are knowledgeable.

It's a great bike shop. I've worked with Matt over the past 3 years and it has been a very positive experience.

The service even during these difficult times was top notch. Love my new bike!

friendly service, knowledgable staff, smart covid-19 precautions

Happy to be able to pick up orders right now, it was an easy process.

I felt that the person (Matt) who helped me choose my bike at West point cycle really cared about me choosing the right bike for me. Matt didn't push me to buy the most expensive bike or accessories. He educated me on each product he offered me, and that helped me make an educated decision. I would definitely recommend everyone to get their bike from West point cycles.

Personable and knowledgeable staff. Great products

You have quality products and staff very knowledgeable and provide excellent service.

Staff went beyond expectations.

Super polite, delivered earlier than expected.

Also went in with a warranty issue - was expecting it would take time for the manufacturer to provide their feedback before proceeding. Ended up getting an immediate replacement -> thrilled I didn't have to wait.

The whole COVID process was well thought out and efficient.

Courtesy , professionalism, experience, friendliness, reliability.

Friendly, polite, efficient within the current limitations and hi demand. Adherent to Covid protocols.

Went so safe and smooth during Pandemic!

Friendly knowledgeable staff. I appreciate you being open right now.

Friendly, efficient and good value

It's very kind of them to give me a little discount on my bike and other accessories because there's a little chip on the new bike. I am happy with the service.

Caring attitide

Bike service was efficient, in a timely manner and I felt safe and secure.

Service folk

Great staff - upbeat, kind, and patient during stressful times. Thank you!

Your staff is always friendly and makes every effort to be helpful. Even in the stressful situations associated with COVID-19, they were great. I'm always impressed by the team.

good selection, decent prices. great service!

Quality, efficiency, and due to COVID-19, the excellent procedures put in place for servicing bikes!

Knowledgable, efficient, friendly, helpful, just all round great service. Will always go here for any bike needs, I love my bike and appreciate how they treat it!

Fantastic service, terrific staff

I like the service provided when I picked up my bike. Definitely will recommend.

Easy to order parts online; good communication re: order status, and seamless service when picking up parts.