Customer Testimonials

Super friendly staff, very helpful with bike fit and the staff took every single precaution for covid-19 purposes; such as, holding the door for customers and wiping down bikes and keeping the shop to a few customers at a time.
The line ups may seem long right now, but they staff was so prompt at getting everyone helped and the line moved fast!

Overall 10/10 and I will for sure recommend this shop to friends!

The service was so great! Very friendly knowledgeable and helpful during this crazy pandemic

Most reliable bike shop we've been to in Vancouver - keep up the great service!

Great individualized service.

You’ve always been my go to bike store for over 20 years because I trust your products and your word

Friendly; Compitent.

Good service, friendly and helpful

Local bike shop that does business like a local business. They provide top notch sales and service. They're super busy....so must be doing something right!

Their key supplier is Trek.......a great brand!

Chelsea was really helpful and responsive by email and phone. Pick up was easy and fast by appointment. Foster (I believe that was his name) was also very helpful at pickup. Bikes were available and ready within a reasonable time.

You guys are fantastic thank you for the great service.

I ordered a bike for my son online, great communication from the time I ordered to pick up!! Great service for pick up as well!!

Great people with great help and great products.

Amazing customer service and one of the few bike shops with bikes in stock. The experience was great from beginning to end. I am very happy with my bikes and would definitely recommend West Point Cycles to friends and family or anyone looking for a bike or accessories.

Thanks for your service! It looks like you need more staff during this busy period.

Very friendly & helpful staff - recommended parts to a bike at both ends of budget rather than most expensive which is good - didn’t try overselling things.

Easy to work with. Great service and timely!!

My dad just brought me a bike and I'd say that it was perfect for me and also my mom, who has the same height as me. The seat wasn't hard and it was really easy to bike.

Amazing customer service by Matt. He stayed late to make sure we got what we needed.
The most helpful bike store in town!

always very good genuinely friendly help even when very busy.
Matt is great - does his best to source products needed for biking needs
good quality biking clothes and accessories

Staff polite and helpful

Excellent customer service. They are very accommodating, knowledgable and patient. Great products.

I appreciate the parts raceface and hope that were ordered for me and excellent service.

Please extend your day works or work hours. Thanks

Great place for bike stuff, and wonderful staff!

The quality

Really great customer service throughout my online purchase experience.

The bike is very nice. The service is very attentive and pleasant. Excellent!

great customer service, very friendly staff, knowledgeable. been shopping at west point on 10th since 2005!

Amazing customer service and really appreciate the bike tune up after you buy one

Matthew was great to work with. All the staff were fantastic.