Customer Testimonials

Thank you Kevin, for tuning our mountain bikes. Great work! Quick and excellent service.

My bike feels brand new after the tune up. Your technical staff were very knowledgeable and straight forward with recommendations.

Just an idea, maybe you add a person to work the back door to after service pick up to help with the line up. Just and idea.

First name removed

I appreciate the cheerful and amiable professionalism of all the staff, and how hard you all work to keep us on the road! I always come away from a stop at your place having not only dealt with my bike maintenance agenda but also having had a good conversation or at least a good laugh. Matt in particular has been helpful when my trusty steed has gone lame! Tom

There was a mix up with my order but the staff sorted it out efficiently and gave me some extra flexibility to pick it up. Super friendly service and I could see they’re going to extra mile with all their customers. Thanks so much!

The staff is very accommodating and he recommended the good product .

Fast and super friendly service when I went to pick up my new Trek FX bike. Set me up with the accessories I needed and no yodelling or pressure.

Thanks!

You guys were terrific and so grateful you were ok to rush our bike!
We recommended it to some friends and I believe they placed an order too.
Thank you for your help!

Great service.

Friendly.

Professional.

Great service in the store

Friendly efficient

It was great getting the bike so fast - especially with Covid-19 - great discount on accessories and nice getting them installed free. Thanks a lot

Very helpful and knowledgeable staff.

Very satisfied with all

Everyone was very friendly, the bikes are awesome and took less time to have them than expected. Thanks

My go-to bike shop for more than a decade now. Customer service is just the very best. West Point always go above and beyond to get my bikes fixed up and get me back on the road as quickly as possible. Given how routinely I seem to break them, I don't know what I'd do without you guys!

They are doing a good job under these difficult circumstances. Service was fast and I am happy with my new bike.

Its a quality product with the right price tag..and service is really good, friendly staff and you would feel that they really care for you as a customer

Knowledgeable and approachable staff. Thanks!

Matt was very accommodating and patient in working with me to customize the bike set up to my geometry. The effort is greatly appreciated as it fits like a glove and have logged many km’s since.

The 1 month adjustment was also appreciated as it made a big difference to the brake lever travel and smoother shifting (before I brought it in, I had to keep increasing tension in the rear derailleur - cable stretch).

Thank you for another terrific bike.

Very flexible and very helpful staff. Great experience!

I really like the friendly knowledgable folks at West Point right in the neighborhood. It's super convenient and improves our community by being a part of it!

Friendly, knowledgeable & helpful staff

Helpful and knowledgable

Great bikes and very helpful and knowledgeable staff that you can trust. They never try to oversell things and always find the balance between your price and your needs.

Easy to order online, easy to pick up at the shop.

Great service and communication. Even with the craziness of Covid-19. Everyone was extremely accommodating, cheerful and informative. Great group

Knowledgeable & helpful staff, good products

Quality products at fare prices

The staff is experienced, friendly and accommodating.
I am very happy with my bike and helmet. It would be nice if there are more reasonably priced helmet options.

Technically the store was closed for the afternoon but the sales staff saw me on the sidewalk and asked what I needed help with. I told him all I needed was a helmet and he quickly found me a great option, took the time to let me try it on at the door , and then gave me a discount. Great service ! Appreciated all the extra effort.