Customer Testimonials

The work is great. Always as promised and done with care.

This is my 3rd Trek bike I have bought.Their Service is impeccable….they go out of their way to fit you with the right bike.They will let you test ride any bike you are interested in and there is no pressure to buy one.Nothing is too much for them and they answer any questions or concerns you may have and you never feel rushed or if you are being a nuisance.You will not leave their store feeling less than anything but confident and if any unexpected issues arrive you know they are only a phone call or text away and they will be addressed to promptly .. It is a very busy store so it’s best to go when your not in a hurry..only so many customers they can help at the same time:)

Service

Prices are decent. Glad to see they had the parts I’d been searching for with no luck.
I’d definitely order again.

A well stocked Canadian bike company ! Shipped early. THANKS !

Website was easy to use and had a wide selection of items in stock

Just one comment. I was in yesterday and spoke to 2 fellows, both of whom were much less knowledgeable about biking and your stock than your staff usually is.

I'm guessing you are taking on new staff as the weather and business improves, but there was a noticeable drop off from your usual knowledge level to the new guys.

On fellow had no concept of tire sizing and your stock. He also didn't understand the relative pricing of bike lights. The other also struggled with tire sizing.

The staff was super helpful in trying to find me the right cycling shoe.

I am very happy with the service I have received with the purchase of my bike.

Staff is helpful and nice!

Shipped quickly and the part was in stock.

Very friendly staff !

Friendly fabulous, knowledgeable staff

All the staff were very helpful.

Good staff. Store was busy when I went in but I felt that staff attended to both my needs as well as other customers needs in a quick and efficient manner while establishing solid customer relationships. Team is lead by a great manager who got their hands dirty and teach staff on the job.

I needed tires that I was told were hard to find - 27 x 1 1/4. You had them and shipped them to me very quickly for a reasonable cost. Thank you!

Huge selection of parts, really good online store that is definitely a step up compared to every other bike shop on the metro vancouver area. And in person, friendly staff, super organized store.

Very accommodating. Fixed and stored my bike until I got back from holiday, that was a big help. Thank you.

Prompt shipping. Product as expected.

Products are a good quality and Lucas was very helpful and polite

The employees (Chris and Ben) at West 10th store were super approachable and helpful. I was able to find everything I need and ride out after 20 minutes. Thanks!

I purchased an electric bicycle with an electronic rear hub from another bicycle shop. The bike didn't shift properly from the time I purchased it. I returned with the bike to the original shop 5 times. Each time I returned, the owner and repair tech were more confrontational. They refused to give credence to my explanation of the problem.

In frustration I brought the bike to West Point on 10th. I explained the issue to the tech and left the bike with him. When I picked up the bike, he explained that he'd contacted the manufacturer and made adjustments per their recommendations. That was two years ago and my EVO Fastway 7.0 has been trouble free ever since. The service was terrific and reasonably priced. Any forthcoming servicing will be done at West Point.

Harvey LaRocque

Service was good and they found a solution quickly and fixed it while I waited.

My bike has just been serviced. The technician who I spoke to when I handed in the bike was attentive and seemed to be well qualified. The long standing problem has been fixed and the result was excellent.
If only there were more staff so that the waiting times for servicing the bike could be shorter.

Helpful and friendly Staff. Professional

Speedy delivery

Service is always great. Whenever I have a hard finding a part the guys on west 10th always come through. Also bought a defective trainer from them a few years ago but they were great trying to get it fixed.
Thanks

The overall level of service and professionalism is just top notch. I have no hesitation to recommend West Point Cycles and have done so on a number of occasions.

Upbeat, enthusiastic service at both location.

Knowledgeable staff