Customer Testimonials

Bike service is responsive and effective. I particularly like that your staff know me and my bike, and our collective history.

Great, knowledgeable staff. Good range of products in-store.

West Point cycle was extremely helpful! I had a part shipped and they shared the cost of upgrading the shipping cost to expedite it! Very friendly and helpful!

Good service and follow-up.

I have found that every member of the staff is friendly, knowledgable and helpful.

I have been a West Point customer for about 8 years. Primarily I used your bike tune up shop but on my suggestion, my husband consulted and then purchased a bicycle there for his specific back related needs. The technicians have always been fabulous. The advice given my husband was superb and he has been enjoying his new wheels for about 3 years. Recently, I purchased a bike helmet for our 2 year old granddaughter with the advice and experience of a West Point consultant. We are very pleased with their inventory and knowledgeable staff.

Everyone is soooo good looking 👌

Great service with a smile as usual from the West Point 10th ave. crew!

Great bike shop - awesome staff

Great selection, service, and prices!

Product and services are of high quality....

Great service, friendly staff

Quick shipping, pleasant note in the box.

Very helpful and went beyond to help and get bike in shape within expected budget.

I personally really like the enthusiasm and kindness of your staff, I never feel like I am asking dumb questions (although I suspect I occasionally do). We are impressed by the quality of the brands you promote. The attitude of your staff comes across "we will find a way to make this happen" NOT "sorry we can't help you with that", sort of like "the buck stops here", lovely to be on the reseptive end of that kind of service. It was a joy to purchase my new bike through your company, we will definitely continue to deal with WEST POINT CYCLES.

Gloria & Graham Herbert

You had what I was looking for at a great price. Very fast and free delivery. Liked the personal note on the receipt. Enjoy the ride

Great people - super helpful and attentive.

The staff are always super helpful!

Super friendly, great service, very reliable

Always listen and fix whatever is going on with ‘my ride’. Bonus is the conversations with your peeps that has nothing to do with my ride! Love you guys!

neighbors

Stoked!!!

I appreciate the knowledgeable staff, the friendly, prompt service and the quality work done on every repair or tune up. TS

Wide selection of products and very knowledgable staff.

Very good service and great selection

You sell first quality merchandise at competitive prices, but most important is the high quality of your sales and technical staff - all do the very best job that they can do, are pleasant and prompt and courteous. I never hesitate to recommend your store.

I bought my first bike at Westpoint back in 1972, as a university student at UBC, my wife Trek for her two Ironman competitions. I wanted a good quality electric bike and purchased the very durable Alant 7+ which has served me extremely well. I have a little arthritis and it gets me out riding and staying in shape. Great range of products, and very knowledgeable staff.

Recently I had my e bike, and my wife's FX3, in for its complementary one year service, and a small repair to the wiring. Staff were very helpful, the service was absolutely great, and the bikes were so clean and carefully worked on that they looked new when we picked them up. What I really found helpful was the technical notes that the mechanic forwarded and suggestions regarding tire pressure. I couldn't have asked for better service on bikes we rely on. Extremely pleased with the service and we continue to believe we made the best choice of dealers by making our purchase at Westpoint Cycles.

Please pass on to your staff that they scored points with us.

Knowledgable and helpful staff.

The team is knowledgeable, helpful and friendly!

Friendly knowledgeable staff. Good selection of accessories.