Customer Testimonials

I couldn't believe I found GRX at your shop as it is hard to find right now. Thanks for the super quick shipping and I will shop again at West Point!

The service guy helping me was amazing. I stopped in without notice at 20 min to closing and he fixed my broken disc break on the spot.

Very friendly and knowledgeable staff.

West Point Cycles was recommended by 2 bike enthusiasts who have patronized WPG for many years. I asked why. They responded that for them service is the most important measure.
I am a novice though aged cyclist and depended upon the advice of the staff.
Their knowledge and experience was evident and gave me the assurance I needed in my selection of the Trek FX4 bike and accessories.
So happy! Gary Cohen

Friendly and knowledgeable staff.
Excellent service,

always good service and kind people

You feel important when visiting the store and talking to the West Point Cycles staff.
The quality of the servicing is the best I've ever experienced anywhere in Vancouver.
The mechanics call you to patiently explain any issues with your bike and let you know what is needed and why. Very professional and competent. I always feel my bike is in good hands. Full transparency on costs in the receipt, with comments and descriptions.
The bike runs super smooth after being pampered at your shop!
Thank you!

I have complete faith in the servicing on my road bike. Everything that is necessary is always maintained to perfection! I wouldn’t go anywhere else

I really like that you are a British Columbian company. I like that you have a great website that is easy to navigate and order from. You offer products that I wasn’t able to find elsewhere locally at reasonable pricing. The friendly thank you note on my receipt was a nice touch.

West Point Cycles on 10th is my family's go to place for bikes and we are always treated with amazing customer service in sales and service department.

Currently, we have 3 Trek bikes because of West Point Cycles.

Matt (manager) and Kevin (in service) are always amazing.

I recommended 2 other friends to West Point and they were able to purchase the bikes they wanted from the Main street store.

Always good service

quality products and good advice . No sales pressure, even encouragement to try simpler installation of a product yourself.

The team at West Point cycles on 10th is professional, efficient, and caring about their work. I highly recommend this store, for anything bike-related.
Keep on the good work!

First name removed

Tha is for fitting me in.

Hey guys!
Wanted to take the moment how fast this cassette was sent! Was supposed to be here on Monday 14th and got it the Friday before! And making this note on the invoice was very appreciated from your part! Taking time for little attention is always a win win! Cheers!

Very appreciate Matt, Chris and the West 10th store staff/customer service. We love out Trek bikes and have appreciated the service department helping us! I/we have a long history at West Point (miss seeing Tim or Sarah too) and am glad to see the company thrive.

Friendly service, helpful staff and after many years of dealing with West Point Cycle we trust the company. Thank you for remaining open during the epidemic and maintaining a safe environment for customers and staff.

Very friendly and a pleasure to deal with.

Helpful and informed staff. Service is as any customer should expect.
Quality merchandise.

Very knowledgeable staff and great service.

Great crew, great work and great service is what I can say about West Point Cycles! They are the best bicycle shop in Vancouver as far as we are concerned. We find all their staff knowledgeable, friendly, and always willing to help. We are clients for life!

Marty P.

Good and helpful employees.

Friendly, helpful local shop. I have been taking all of my family's bikes here for service for years and would recommend them to anyone. Most recently I purchased a new bike for my daughter who's grown out of her last bike (also purchased from West Point).

Friendly, knowledgeable and good quality.

good range of products, tools, bikes, equipment and very friendly and helpful service.

Your staff are top notch!
Matt on the floor and Geoff downstairs are just fantastic.
Love you guys!!!

Brian

Fast delivery and friendly response to my email.

Friendly and professional service! I would not take my bike anywhere else for servicing!

Matt is super helpful, patient, and without ever being pushy to help find me the right bike.

Excellent service in explaining differences between different models and types of products. Knowledgeable staff. Made my purchase decision easy.