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Customer Testimonials
Quickly delivery. Looks well packaged. Still have to install it
Nice People, good work
Knowledge and personal touch.
Great quick service
Good service, friendly staff, reasonable prices
Good expertise and advice. I have my bike serviced regularly at West Point and have always been pleased with the work. Also gave me good advice on a set of tires - mid price. The West 10th location is a “go to” neighbourhood shop for me.
Matt performed a careful inspection of my bike and explained the deficiencies that were contributing to the problem I was experiencing. He appeared to be honest and ethical and did not suggest more repairs than were necessary. He also demonstrated the procedure for cleaning and lubricating the chain. All staff were professional and friendly.
Excellent and knowledgeable staff. Welcoming.
Service was great! Friendly staff.
great, knowledgeable and friendly staff (especially Matt).
The advice and ease of dealing with all the staff in there makes each shopping experience thoroughly enjoyable.
High-quality products, friendly staff and helpful advice!
Derek and Chris were very helpful!
Staff are very helpful, kind, and knowledgeable.
Fast service and great selection of bike components
When I was looking for a new bike several years ago, my son who was in bike industry but not associated with Trek, insisted that I buy a Trek. I later purchased a Trek hybrid (8.5 DS) from West Point Cycles on 10th Avenue in Vancouver. This has been a great bike. However, I finally had an issue with it. West Point Cycles and the Trek factory provided a solution that I consider more than fair. I am now an owner of a 2022 Trek Allant+ 7 which I really look forward to riding for many years to come.
The employees at West Point Cycle store on 10th Avenue are welcoming, professional, and knowledgeable.
If you are looking to purchase a new bike, I highly recommend that you visit West Point Cycles.
Dan Buchanan
Highly knowledgeable service people. Friendly and helpful. Good products.
The friendly services. Each person I interacted with took the time time to speak with me and explain everything . I did not feel rushed or talked down to. Most bike shops make people feel stupid or intimidated if they ask questions. I was not upsild anything and I was able to have a real conversation with each person. I will recommend this location over any other bike service to my friends and family
You're all just so handsome
Great customer service by Matt. This is truly one of the best LBS in Vancouver. They kept me informed on the updates of my Trek FX 4 bike order as it was delayed. I also picked up some accessories to complete my bike purchase. Amazing service.
Very kind and helpful staff !!!
Friendly knowledgeable staff, always willing to help and find a solution to any problem
Nice to see the store getting back to normal :)
I'm very appreciative of the efforts often made to get my bike on the road as quickly as possible.
Wonderful customer service!
Close by and friendly, knowledgeable staff
Knowledgeable friendly staff.
Helpful, and knowledgable of products
Very knowledgeable staff!!
Staff are very helpful and accommodating