Customer Testimonials

Excellent customer service

Friendly and helpful staff

Package arrived, complete and with no damage along with a nice personalized note which was appreciated.
Solid experience.

I bought a very nice gravel ebike from WPC. From the beginning, customer service has been exceptional. These folks get it. Attentive without being pushy. Even discouraged me from buying a bike they had in stock, so that I could check out a slightly different one that they didn't have. (I went back and bought their bike) Little things, like remembering my name, instant service ("Sure - we can take care of that right now"), polite without being obsequious; things that are so unusual these days. Prices are standard - same as everyone else - and selection is very good.
I bought a nice bike, but I saw them give the same treatment to people who made minor purchases.
I will repeat this review for the other stores (I went to all three Vancouver WPCs) as they all did the same excellent job.
Exceptional.

Friendly, knowledgeable and honest

The service is outstanding. The staff are knowledgable and helpful.

Friendly staff ready to help

Thanks for the great service yesterday. Had contaminated brake pads/rotors replaced and head set tightened and tube cut. Worked out cheaper than the estimate. Done quickly on the scheduled day. They were busy, but got good pro service. Thanks again!

excellent service
pleasant and helpful staff

Xx

The staff is so welcoming and great at their jobs. Service/repair department. Fast. Thanks

Smile, feel welcome. And the service and finding the solution 5 stars.

Very friendly staff. Got my bike in right away, fixed the same day.

Beth was so helpful!! Great technical knowledge and expertise that I don't find at other shops. Very positive experience! Thanks Beth!!

Friendly knowledgeable service!

Very kind and helpful staff

Quality products, and friendly and helpful staff.

its close and has what I need

Real person engagement, great effort to find the right purchases, no upsell.

Great store and good mechanic setup with very helpful staff

Very good repair services.

Good store with good inventory. Carried my size of wide shoes - hard to find. Friendly too...

Amazing service. Very profession and incredibly organized. Would for sure do business with West Point Cycles again!

Very helpful staff.
My records are with the 2nd avenue branch - your system did not allow a view of the past maintenance e records.
That needs fixing?

Staff is always helpful and your store has a good selection of bike products both on line and in the store.

Luke was great - very friendly and knowledgable. The service department was also very quick and reliable. Outstanding service!

Reasonable prices and shipping rates, genuine parts, fast, professional service.

Fantastic service!

The team is very nice, polite, caring and knowledgeable.

Very friendly. And reasonable.