Customer Testimonials

Very helpful. Did the research and found what I needed.

Great service and also nice people. Thanks

The staff it are extremely knowledgeable, helpful, and friendly. The range of products is excellent and if something isn’t available at the location, they find it at one of the other stores or they order it for you. Fabulous customer service, which puts this bike shop head and shoulders above any other we’ve ever used.

Knowledgeable, friendly staff, reasonable prices

The staff were very attentive, friendly and provided valuable advise.

Exceptional service from approachable staff, who never make me feel like I should know something about my bike already. Kindness and patience is the name of the game with the crew at West Point Cycles, and I wouldn't go anywhere else.

My daughter likes Trek bikes and the staff, without fail, are friendly and helpful

Everyone at the Main and 2nd branch of West Point Cycles is incredibly friendly and helpful. I always get patient and thorough assistance even when the store is packed with customers and the staff are rushed off their feet. I can’t recommend them highly enough!

Ecellent customer service and high quality products at a location that makes sense close to the bike route and lots of people at 2nd & Main

Awesome customer service!!

Services is excellent.

Great helpful, knowledgeable and friendly staff.

Randy from the Main street location is very friendly and helpful. Will come back again.

Great communication from staff

Great staff , always able to assist me and service my bike which is not a brand they offer .

Andrew took time to go over the products (bike and separately parts) with us.

Excellent staff, can speak highly enough for the manager Andrew will use extremely personalize prompt and efficient service, I would not go anywhere else

Friendly, efficient and low pressure sales .

Everything! You are professional and always make sure my bike is in the best condition. Very friendly and knowledgeable staff.

very friendly helpful knowledgeable staff who provide the best service ever

The person who helped me was fantastic. Very patient which was important since it was my first bike.

Fast and friendly service.

Service is excellent, products are high end

When I walk in and ask for parts, help, advice on my bike, the staff has always made me feel welcome and "cool". I feel like I'm part of the biking community, and they always understand what I need, when I don't. Plus, they're prices are great and I often get better deals here than online.

While looking for stems for my bike, I wasn't clear on what length I needed and a staff member gave me to order stems, and told me to try them out and see what worked best. I used them for a month, and came back to get the length I needed. It's this kind of thing that keeps me coming back - a customer first culture that helps me enjoy cycling.

Marc was simply amazing. He fell in love with my
OG Pino and took great pains to either find a dated shifter he could make work or, with persistence, rebuild my original derailleur. He took great care with the bike and emailed me with his progress. He was super friendly, super helpful and seemed to take great joy and pride in his work.

Friendly & helpful service always, my favourite bike shop!

Very knowledgeable and takes time to explain

Very helpful

Best service, super knowledgeable, the only shop I go to

Both of the staff members that we interacted with on separate visits were excellent.