Customer Testimonials

Exemplary service provided to fix my flat rear tire within half an hour!!!! I was even let inside the store before it opened and was quickly informed via a text message when my bike was ready for pick up. The service team put me ahead of the queue so that I could happily rejoin my cycling group in a very timely manner. I would strongly recommend this bike shop to anyone. They are the best!!!!

Super friendly and helpful folks at the store.

Great personalized service. Plenty of parts, accessories. Could use more clothing options.
Disappointed about the loss of bike fitting service.

The customer service provided by the young man who helped me (Kerikan?) was above and beyond. Knowledgeable, professional and kind. Exceptional.

Staff are very helpful

Great service!

I’m a woman and I find that it can be hard to get my road bike serviced without being condescended to. Marc (?) was fantastic. He did a great job of explaining what was wrong with my bike, explained pros and cons of replacement part options so that I could make an informed decision, and treated me like a person. Estimated turn around time was clearly communicated, and the timeline was met.

Made themselves available when I really needed them.

The West Point Cycles team is very attentive and helpful. Great Staff, great people!

Amazing bike mechanic helped out explaining how to setup/install the wheel I bought.

Staff is very friendly and provide great customer service. Andrew and Mark were great

Excellent customer service from all of the staff. Very welcoming and knowledgeable. I would highly recommend West Point Cycles!

This is the second bike I’ve purchased and the experience was great. Will totally come back for another bike purchase for myself

Friendly, personal service. People who know their stuff, and don’t talk down to casual riders. Sensible advice, no hard sell.

Andrew was exceptional with his service, he went over and beyond to help me.

Friendly knowledgeable sales staff, willing to help make several comparison test rides possible.

Helpful, knowledgeable staff. Price competitive .

The customer service can’t be beat! Staff have a really great attitude and know their stuff.

John is very helpful and experienced. Spent quite some time trying to sort out a problem for me, and came up with some recommendations. Great staff, wee bit pricey tho.

knowledgeable staff.

Very knowledgeable staff. They were able to address questions and find solutions the Trek office could not

Great customer service! Appreciate your help and support in choosing a suitable bike.

Everything perfect and quick

Marc is thorough and explains the process and rationale for the repairs in an approachable way.

Very good customer service. Decent, Honest

Staff professional, kept me in the loop, then went above and beyond, product excellent. I already posted a review on Yelp, and google.

Trustworthy and reliable service

Your service is always excellent especially the gentleman with the beard. He's always gone beyond to help me. Keep it up.

West Point Cycles on Main Street always gives stellar customer service. I trust their advice for service repairs as they take the time to listen. I have purchased 4 bikes from them as well and highly recommend them to friends and colleagues.

Service is always fantastic. I’ve been floating around from shop to shop for a few years, always disappointed with the customer service. West Point Cycles seems to have the most accommodating, friendly and welcoming staff!