Customer Testimonials

I appreciate the no nonsense honesty and clarity in the work that needs to be done. Moreover, all the staff are sincere and friendly.

Staff is always friendly and helpful.
Parts needed for my Trek usually in stock.

Customer service is beyond great. My new favourite bike shop.

Very reliable!

Friendly staff. Variety of products.

You have a lot of parts and tools in stock, and you're a short walk away from my house.

Cyrus is excellent -knowledgeable, friendly, and very patient.

He helped me buy an e-bike which I really like.

The shop staff is always friendly and helpful.
It does get busy sometime, but they always take the time to help you.

Selection is not always great, but its almost impossible to keep a full range of inventory anymore.

Great staff v

We came to pick up the bike, it was quick and informative, tech was very nice.

The folks at West Point Cycles Main Street are fabulous. They are extremely friendly and helpful and go out of their way to assist you with whatever your cycling need. They are my go-to cycling shop in Vancouver!

Excellent service: attentive and friendly.

I trust your opinion on bike needs.

Yesterday your staff member fixed my loose chain ("too little tension in the system") right in front of me in the store. Problem--boom! Fixed! I've been coming for about 10 years and you have never disappointed. Like yesterday, you usually overachieve. Everyone is friendly, very knowledgeable, clearly love biking and help people to also enjoy their biking! Thank you!

Helpful staff

Great service!

Randy makes the difference at this place.

Andrew and Fiona are very knowledgeable and are always happy to help. WPC is a good balance among price, quality and service.

The young man who helped me locate a replacement key for my lock was so enthusiastic and helpful. Thanks to his knowledge I could order a key and not have the expense of replacing the whole lock system.

Staff are very friendly, knowledgeable and helpful.

Friendly helpful patient staff

Knowledgeable staff who will spend time with you to go over needs and help me find a bike that fits my needs. Patience and friendliness in the two staff who helped us - Cyrus and Autumn - were very much appreciated too.

Westpoint is my go-to LBS! The service is great and staff are always helpful. Randy is an excellent example of someone who goes beyond.

Friendly, expert service and a great selection of bikes and accessories. If they don’t have what you need in stock, they will go above and beyond to find it for you. We recommend West Point Cycles whether you’re new to biking or an expert. They are fantastic.

efficient

WPC offer fantastic customer service along with excellent interpersonal skills. No bike snobbery. Everyone is welcome. A genuine pleasure to deal with a company that provides far more than simply trying to quickly sell you stuff. They also offer great post-purchase support. If you’re even thinking of buying a bike in Vancouver, this is the place to go. As a lifelong daily cyclist and recent purchaser of a new Trek, I’ve been to every bike store in town, and none other comes close. Not long after purchase, I was chatting with a friend who had recently gone through a similar situation and had reached exactly the same conclusion. Simply the best. Thank you to all the WPC staff I have encountered. Every one of you has been exemplary on every occasion I have come by.

very helpful folks in the service department

Very friendly service. I like that the people I deal with are actually active cyclists.

Great folks on the floor

Service is great. Feel well looked after. I really like all the compatible components that fit on my trek bike,