Customer Testimonials

Bought a new bike and received geat customer service! Would recommend them to all my friends and family.

I like that you carry Ortlieb spare parts, and I liked your responsiveness.

Randy was very helpful and knowledgeable whether it was choosing the right tire for my bike or the best helmet.

Bike mechanic Randy was able to make a last minute repair to my bike brake. Service was exceptionally professional and price for this service was quoted to me prior to it being done.

Tune up service was also discussed for my “dinasaur” of a bike which I will definitely return for in the upcoming weeks.

I was very pleased with the level of care, expertise, patience and customer service from all of the folks we interacted with at WPC. Top notch! Thanks for making our bike buying experience pleasant and easy.

The staff

Great service good for even past the 1 year service warranty. Rides like new and learned how to user the App.

YOU GUYS ROCK MY SOCKS OFF!!! I'm truly never going anywhere else. West Point die-hard over here, baby!

Splendid customer service. Marc and team are simply amazing! Bike came from the Complementary 1-year service like brand new! Thank you!

Very fast service at a very good price.

easy to order and easy to pick up

Helpful responsive

I had excellent and quick service for my bike which was unrideable. The technician fixed the problem, took the bike for a test ride, and identified another problem. So he fixed that as well and gave the bike a second test ride. I feel that was great service, and the bike was ready in just a few hours. Thank you Derek!

Everyone is very kind, have fit me in on short notice, do good work on service, and explain the problem and what is needed within being patronizing.

Always great service!

Really helpful staff. Had exactly what I was looking for.

Great service as always. Mechanic gave very detailed notes and was good at letting me know what he was doing.

I love the staff at WestPoint Cycles on Main St. They’re super knowledgeable and friendly and will never upsell you on anything. I’ve been a customer of them for the past 7 years and have always received top notch service :)

Friendly, helpful, professional.

Friendly and thorough service

communication is great. Love to receive the status of the bike and the explanation of what is required to repair / replace. The service is fast from drop off and pick up.

Best Trek dealer in town!

Knowledgeable and fair

Amazing team, consistently good service! Very friendly and very thorough; thank you so much!!

great staff

The sale price for service was excellent amd the service itself was superb.

Friendly, fast, competent. Good prices.

Helpful and friendly staff who don't try to sell you thing you don't need. Quick turn-around on serviced bike.

I find the staff really friendly and helpful; it's a welcoming place! They go out of their way to accommodate timing. Mark served me last time and he was great! Thank you, all.

Great products, especially the Trek bikes and awesome service!!!