Customer Testimonials

I trust your opinion on bike needs.

Yesterday your staff member fixed my loose chain ("too little tension in the system") right in front of me in the store. Problem--boom! Fixed! I've been coming for about 10 years and you have never disappointed. Like yesterday, you usually overachieve. Everyone is friendly, very knowledgeable, clearly love biking and help people to also enjoy their biking! Thank you!

Helpful staff

Great service!

Randy makes the difference at this place.

Andrew and Fiona are very knowledgeable and are always happy to help. WPC is a good balance among price, quality and service.

The young man who helped me locate a replacement key for my lock was so enthusiastic and helpful. Thanks to his knowledge I could order a key and not have the expense of replacing the whole lock system.

Staff are very friendly, knowledgeable and helpful.

Friendly helpful patient staff

Knowledgeable staff who will spend time with you to go over needs and help me find a bike that fits my needs. Patience and friendliness in the two staff who helped us - Cyrus and Autumn - were very much appreciated too.

Westpoint is my go-to LBS! The service is great and staff are always helpful. Randy is an excellent example of someone who goes beyond.

Friendly, expert service and a great selection of bikes and accessories. If they don’t have what you need in stock, they will go above and beyond to find it for you. We recommend West Point Cycles whether you’re new to biking or an expert. They are fantastic.

efficient

WPC offer fantastic customer service along with excellent interpersonal skills. No bike snobbery. Everyone is welcome. A genuine pleasure to deal with a company that provides far more than simply trying to quickly sell you stuff. They also offer great post-purchase support. If you’re even thinking of buying a bike in Vancouver, this is the place to go. As a lifelong daily cyclist and recent purchaser of a new Trek, I’ve been to every bike store in town, and none other comes close. Not long after purchase, I was chatting with a friend who had recently gone through a similar situation and had reached exactly the same conclusion. Simply the best. Thank you to all the WPC staff I have encountered. Every one of you has been exemplary on every occasion I have come by.

very helpful folks in the service department

Very friendly service. I like that the people I deal with are actually active cyclists.

Great folks on the floor

Service is great. Feel well looked after. I really like all the compatible components that fit on my trek bike,

Great service all round. Staff at the Main Street location, in particular Cyrus, were very helpful and provided excellent background information on my first E-Bike the Trek FX+2. I have been riding a lot more and getting out there on longer rides, and the assist is a fantastic feature to get me up those steep hills, especially after my recovery from a medical procedure on my heart. I would highly recommend West Point Cycles. The sale prices on certain E-bikes now are also very good.

Super friendly staff , great service and quick turnaround . Love these guys

Staff is excellent - knowledgeable, helpful, professional.

Attentive

They had lots of options for helmets and bike bells and were able to help when I needed

I’ve never received such incredible service. Thank you so much for getting us sorted for our move. Special shout out to Fiona, Kieran, and Marc for the assistance, creativity, and patience.

Couldn’t recommend this team more!

The West Point team at Main Street location of sales people, service reps and management have communicated perfectly every step of the way with getting my insanely fun Ponto Go e-bike. So much so, that I am so happy and excited to go back to see them all again. Thanks you, guys, for the continuous support and inspiration to ride my bike(s)!

Very helpful staff. Even though you do not carry two things I was looking for the person at the service desk was excellent.

You helped me out quickly when my wheel was stolen

prompt, professional service !

Just love my Trek Dalmone bike. Their service in the store on Main Street is prompt, professional and reliable.

Fiona was very helpful with advice on tires