Customer Testimonials

Excellent service. You have my full trust and confidence that my level be expertly maintained.

The very personal feeling that we get from the staff.

Randy is helpful, knowledgable and friendly

Glad I bought a Trek Domane SL 5 as my first good road bike, and think Bontrager has excellent accessories. West Point staff is always helpful.

Knowledgeable and friendly staff

Smart, informed, honest, and helpful staff make great products Superior.

Wide variety of selection

Very helpful and polite staff.

Friendly/Knowledgeable Staff and the service dept excels

-Chris (the Runinn Kerrisdale)

Andrew was great he was very knowledgeable and answered all my questions and provided additional information. Highly recommended this store.

Friendly and professional staff

Andrew is amazing. The rest of the team is also super professional.

Love the service there!
I actually went over on Monday to get something installed and I learned the store was closed, except for pick-ups. The person was so friendly and genuine that I wasn't even upset. Came back the next day and it was all good : )

Items was ready ahead of expected availability to pick up.

I went to one of the physical stores for some help and the reps there were very friendly and helpful as well. I have since bought more from the local store since they are so great!

Selection, price, availability, store location, friendly and responsive staff.

you have the right stuff and good staff

I have visited a lot of bike shops in my life and have to say that your Main Street store is one of the best shops I have ever been to. The staff are incredibly friendly and respond quickly. The prices are more than fair and turn around is fast.

I am a cancer survivor who had a major surgery to the pelvis area. Riding a 2 wheel bike for the first time since cancer was a momentous moment. Randy at the Main store was amazing - kind, patient, knowledgeable and proactive with his advice. It was such a positive experience I found myself saying I cannot buy from anyone else. We ended up dealing with Dave and his staff at the West 10th store (as the bike I ended up buying was there). They were fantastic to deal with as well. What a great store. I am a huge fan.

Awesome staff for awesome bikes!

Staff go above and beyond to meet needs.

Prompt & efficient

Helpful and very friendly

Friendly and prompt service, called looking for a product and the team had it available same day for me to pick up, particularly awesome since it was rain pants on a rainy commute back!

All of the people that I dealt with were friendly and helpful; one showed me how to lubricate my derailleurs to eliminate that whistling noise I've been having. The service that they did was finished before the estimated time. Thank you!

The service and help I have received from the Main St, West Point Cycles over the past decade has been outstanding! I greatly appreciate the staff’s enthusiastic and helpful attitude, as well as their prompt and thorough service!

The staff is all so friendly and helpful. I was very impressed with their service for bikes that we bought from there. We were having issues with my daughters breaks after purchasing her bike 13 months prior. They (Gary?) replaced the bike brakes under warranty, cleaned up the bike and also added a Water bottle holder and bottle that my daughter was thrilled with! Thanks so much!

Good customer service, good products at a reasonable price & knowledgable staff. The exact opposite of a big box store.

took my daughter in to replace our thule trailer - the staff were super accommodating of an energetic toddler and even walked the box out to our car. thanks!

Great customer service, knowledgeable staff, know how to fix my bike.