Customer Testimonials

Best store in town!

Your shop and especially your team is/are fantastic! I met Lucas at the West 10th location and was pleasantly surprised to be helped by him again at the Main St. location. Awesome job, Lucas; you’re super friendly and helpful and I appreciated your support!

I love stopping by West Point. Y'all have the nicest, most accommodating staff and you're always willing to take the time to talk me through what I'm buying so I feel confident in my purchase.

Very friendly and helpful, a rarity among bike shops!

Received excellent service @ E 2nd store.

Staff service and knowledge was outstanding and very appreciated.

Many good quality products for cyclists and knowledgeable helpful staff.

You have the products and helpful people.

Friendly helpful staff

Great service and communication during the process.

They were very helpful with servicing the basic components of my wife's e-bike and providing her with advie on it's maintenance and even riding it to get the most life out of the components. She was impressed and plans to bring her bike there for all routine maintenance and problems.

Staff is very knowledgeable

very friendly sales rep at location on Main st. He honoured my customer $10 coupon that I had received by email a couple weeks earlier- it was on file. that was really great as it saved some $ on a new tire.

Good value. Good service. Nice people!

Everyone at your shop is incredibly helpful and friendly, going the extra mile to assist and to find a solution that will work for the problem at hand. I have found Andrew and Randy particularly helpful, but I want to reiterate that everyone at your shop is amazing. Thanks for everything!

Very good customer service. Friendly, helpful, and got my e-bike ready before expected! Even held on to it until I could make arrangements for pickup! I live on vancouver island so it took an extra week. Thanks for being amazing!!

Great sales team that knows about bikes. Super friendly and always helpful.

Outstanding service. You guys fixed my son’s bike immediately when you discovered that he was 2 days into a 5 day mountain biking camp. We can’t thank you guys enough for making this happen under such short notice. Many thanks!

Amazing customer service.

Friendly and gave me good advice

The fellow that helped me withe purchase of a jersey was excellent

Purchased online, was notified for pickup, and staff member was very helpful and expedient.

Selection of bikes

Fast, good service, good advice. Bike service is in-house which makes a huge difference to speed and quality.

Sales staff are great. Attentive and helpful and knowledgeable.
I had the pleasure of Connor helping me. He was friendly, professional and very helpful.

I really appreciate how friendly and knowledgeable everyone is. Every time I bring my bike in or look for a new product I know i can trust each of them to either fix my bike properly or recommend something useful. I will not take my bike to anywhere else but here thank you guys and especially Mark for taking great care!!

Your team is very helpful and thoughtful. I always feel welcomed in your store, and I feel that your stuff always do their best to provide excellent service.

Knowledgeable. Polite. Making an effort to research a problem and find a solution

Always very helpful and knowledgeable.

Helpful and friendly staff. High quality bikes.