Customer Testimonials

I was blown away by how quickly the service on my bike was completed. I also found the team knowledgable and patient to explain all the details.

You have the best bike mechanic!

Attention given to problems with my bike. Friendly approach by technicians.

I greatly appreciate the ever friendly, helpful and highly skilled staff at West Point Cycles, Main Street. Thank you!!

Service department were great. The repairs came in under the estimate and they were done on time. They even replaced my rear light at no charge!

Everyone is extremely friendly and accommodating. Also my bike feels wonderful since the service

Great service every time I visit! The staff are always very helpful and polite. I trust them to tell me what’s best for my bike.

Top notch service! Very friendly, polite and professional staff who explained everything done to my bike in detail. Very impressive experience.

Dean Moulton
Zoo On 4th Hair Salon

Welcoming, interested, knowledgeable and professional.

Great friendly knowledgeable staff! Spoke with Liam and Mark and they were fabulous.

I took advantage of the servicing promotion for my road bike. The staff was very helpful, answered all my questions. I received a comprehensive work order explaining clearly what was required. I had requested to have a gear added to make going up the hill a little easier, the parts were promptly obtained, and the turn around time was quick. I appreciated the communication and the friendly and helpful service.

Friendly helpful staff who try to help fix problems rather than just sell stuff. Fast return of bike after service. Located by a bike route.

The clerk was very polite , adjusted my saddle while I was making a purchase. Very impressed with the service.

The customer service from the team has been amazing especially Randy.

Availability of sizes.

The crew at West Point Cycles really went above and beyond to make sure they explained the specifics of my bike and its set up. It really felt like they cared about my knowledge on how it works in detail so I can troubleshoot or do work on it myself. To me, the fact that a service person is trying to help me be more self sufficient is worth the cost of a set up in itself.

This is a great bike shop. Everyone there is super helpful and friendly. I've taken my bikes in there for tune ups and have always received great service. I'd recommend this shop to anyone looking for a friendly, reliable local bike shop.

Simple and straightforward experience buying tires. Friendly on the phone and in person. Good price for tires (on sale).

Helpful on the phone call to understand what I was looking for in my bike repair and also by Andrew when I took the bike in. Friendly on the phone when I called to ask when the bike would be ready and when I went to pick it up.

It's my Go To Cycle Shop since moving to
Vancouver, for All my biking Needs.The Staff always Knowledgeable and get high Quality of Work done in the Repair shop ,and always helpful on Small repairs etc needed on going in for Emergency work Done..
Thanks Guys.👌👍🙏 . John M.

Online order was processed quickly and service was friendly and efficient.

They know their stuff and they are very efficient. I trust them 100% with my bike and was never disappointed.

Went in there to buy a fender, but came out with so much more about e-mtb and local trails. Liam, (apologies if spelling is incorrect), too more than his fare share of time to help me with the multitude of questions I had. Ready to ride with the perfect fender!

I appreciate the time that Andrew took to listen to what I had to say and what I think I needed and the fact that the bike was done on time and at the bottom end of the estimated cost. Thank you!

friendly staff who know there stuff & do it right

You want a bike shop to be a welcoming place, a place where people are creative in their thinking, thrifty in their ideas, and generous in their service. Over there years, I have asked much of my beloved bike shop. I now know the names of the gentle people who have oft given me their time, their patience, and their skills. I need my bike to push through this city, to be my commuter vehicle, and to be continually in great shape. And that's what I have.

Staff are very knowledgeable and friendly, have great tips for how to get longer life out of parts /gear, they really seem to go above and beyond basic service.

Very friendly and helpful staff, quality parts available there !

Communication was excellent
although there was a delay in getting a couple of parts, this was clearly communicated and overall the level of service was fantastic.
Staff are well informed, helpful and knowledgeable

Friendly knowledgeable staff, great products, great service, great deals