Customer Testimonials

The staff and their expertise

Friendly staff & a great website where it's easy to see what products are available and in-stock. I don't know any bike stores other than Bicicletta that have a good working website so that's a huge bonus.

Great selection & excellent service! My favourite bike shop! All the staff & especially the manager are friendly & very helpful. Highly recommend this shop.

Quality service and decent turnaround time. Thank you!

I was greeted promptly and happily. I feel very fortunate that you made the time to fix my flat.

Very thoughtful service! All staff always go the extra mile to make sure my bike is in great shape!

I was able to get an appointment right away. The service was completed in a short time end expertly. Very courteous and helpful staff!

West Point team is most awesome!
My parts were ready and when I needed a couple more things they were so fast to provides the parts. There is a small issue in that while waiting I was really tempted to buy a new Trek Racing team bike! But as a cyclist - the right number of bike is N+1

Fantastic service, quality products. We arrived close to closing time on a day they were very busy and short-staffed. We thought we'd install the parts ourselves in the parking lot to get away from the rush. The team made a point of coming outside to see if we needed any help & offered to bring us back into the shop just as the rush cleared. I'm grateful for their attention and thoughtfulness.

Friendly service

Was looking to buy a bike for my partner, staff were very knowledgeable, helpful, and professional. Very nice included discount on accessories and free installs.

A staff member was willing to look at a broken bike pump of mine, something they don't sell, just as a project to tinker with which was nice as well!

Always such good service!

Very friendly and helpful staff

Great service, fixed the bike up like new.

The service in this shop is excellent as always. Special thanks to Randy fixed my bike and professional recommendation.

Since I bought my bike three years ago, I have been back to the Main Street store 5-6 times, and each time the staff could not be more friendly and helpful. I love my Trek bicycle, and thanks to the gang at West Point, it continues to ride like it did the day I bought it.

Your online service is terrific. Good to have a go to Bike shop for getting bike parts. Your inventory information was very helpful. I was able to check availability, current stock status, and delivery service and was notified promptly of the delivery of my ordered part. I choose your Main Street location for pick up. Although it is in a busy part of Vancouver, your store provides plenty of on site parking for both cars and bikes and the bike routes make your store highly accessible.

The young man who helped was super responsive and helpful.

I have received excellent advice and recommendations as well as consistently top quality service and support in a friendly and professional manner.

Nice and knowledgeable staff

Great service

Extremely HELPFUL and friendly!!!!!

i needed some brake pads for my disc brakes, and the mechanic set me up, and explained how to fix my own bike. Before i left, they said to call if any questions. Well, after a few hiccups, i did call, and then brought my bike in for some final tweaks to get it all running smooth again!
the folks at West point were friendly, helpful, and very supportive! Great people, Great service!

Excellent service and beyond the expected. Thanks to Andrew for going the extra mile to rectory and make good on a small logistical mix up!

Service at the store was excellent. I feel like I got good advice regarding accessories that I was looking to purchase and staff took time to help me get set up with my new bike. Really felt like they just wanted me to have everything I needed to have a great time on my bike, and so far so good!

Nice selection and knowledabke staff

always fantastic service from the team. Marc and Linden were very courteous and helpful, and got my bike back to me very quickly. Thanks !

Always friendly knowledgeable staff!

Great service- some of your staff are the most helpful and accessible that I’ve encountered at bike shops in this city. I bought a bike there years ago and will continue to bring my business there.

Great service, fast and most importantly, solved the problem with the bike!