Customer Testimonials

knowledgeable staff

Great selection, price points for all levels of riding.
No hard sell & very knowledgeable with regards to selecting the bike most suited to your needs.
Incredible service, both before the purchase with a written Quotation, and when it’s time to get fitted and rolling out the front door.
A real hands on approach from the moment I decided to buy a new bike to riding home on it a few days later.

I always appreciate the helpful and friendly service from the staff at West Point Cycles!

Knowledgeable staff who take the time to answer questions and provide best possible experience. Thanks

Extremely friendly service. Not pushy. Very knowledgeable

Helpful service and very much appreciate the support for kids sports (especially Exceleration triathlon club)!

I went in looking for bike shorts, got great service. Both guys very engaoand helpful.
I almost left empty handed because I was looking in the wrong area.
Thanks

You guys are always great! Always helpful, best service in Van

Awesome employees, always very helpful and friendly. I like how the manager (I think she's the manager at least, slightly older woman) is always very involved and out on the floor, definitely seems to care a lot and that makes all the difference in experience.

I have been being bikrs from West Point for over ten years. I like the friendly and helpful staff who know me and my bikes. I also like trek as a brand

great service. I got fitted for a helmet

Great service - wetsuit rental was easy and you even dealt with removing the tri-tatoos!

Would be nice to see more selection in store for biking accessories (helmets, lights, rain gear).

Bicycle technicians and staff are very knowledgeable.

The staff are very personable and they sell great bikes and equipment!

I have been a customer of West Point Cycles for nearly twenty years and the sales and mechanical services are alway consistent; friendly, knowledgeable, and affordable.

Very friendly helpful staff.

Friendly competent professional and great customer service

Great service! Staff is always polite, unflappable, prompt in tending to customers, proactive and never try to upsell. Bike fitting is top notch.

I can't comment on the variety or price of products as I don't comparative shop. They always have what I need, when I want it. Can't ask for anything more.

Fran

Very good customer service from Sarah including recommending and fitting bikes for my wife and myself, recommending accessories, pedals and shoes, and even lending me her Garmin when mine broke just before the Gran Fondo. I would definitely recommend West Point Cycles at Second and Main for all riders or those wanting to get started in cycling.

David Anderson

You guys have a quick turn around about your service. 24h service for a tune-up with text message when updates are available is just great stuff!

Was able to find all the things we need and service is friendly and helpful - won't go anywhere else!

Service is friendly and knowledgeable and very helpful with any questions, information and tips

Very helpful staff. No pressure sales is a huge bonus as well.

Friendly service and very attentive to a cyclists needs.

Tim & Sarah, obviously!

Quick, friendly, and honest service. No gouging or unnecessary repairs suggested. "More Pro than Bro" and where I happily spend my money when it comes to bikes and accessories.

Pretty much everything - fair prices; knowledgeable staff. Occasionally bike maintenance is not as good as it should be - esp. at W. 2nd store...although this has been better lately.

You take time with the customers and every customer gets the same attention. Whether it’s servicing a $100 “Crappy-tire Special” or ordering a custom Domane, you feel like your bike is important.

Keep up the good work

Knowledgeable service and friendly faces