Customer Testimonials

Friendly and knowledgeable bike mechanics! No upselling on things we don’t need.

You stores have always been a pleasure to visit and our Bromptoms remind us of how great it is to do business with you...Regards to to Tim and Sara and a special thanks to Ben at the new store, the was a great help. All the best Bobbi & Chad

People are great.

Your service team is great - it's refreshing to not feel any condescension in a bike shop (something that is unfortunately rampant in the industry)

Friendly, knowledgeable service with realistic ETAs for bike repair/servicing completion

Extremely attentive, knowledgeable and helpful staff
Had the exact component I need and installed in minutes

Friendly staff! Good location. Recommend!

Great customer service. Attended to right away, with knowledge and efficiency.
Very pleasant experience.

Friendly and helpful service! Thanks.

Very professional group who definitely know what they’re doing!!

Great service

Outstanding service from a superb staff.

I highly recommend their comprehensive bike maintenance service because they provide:

- Prompt communication on the completion of service;
- Good recommendation of upcoming tubeless tire maintenance workshop;
- Detailed explanation on the different kind of services for the tubeless tires at different times; and
- Courteous and professional technicians.

SO friendly, non-judgemental, personable, educated, and just high quality all around.

The staff

Everything is so good that I have nothing to say

friendly experienced staff.. great service in timely manner

Great customer service, flexible returns, so helpful and good vibes

The sales agent who helped me was fantastic.

Great service.

Everyone I've talked to at West Point is always so kind and considerate when discussing what product is best for me, what services I need, etc. I feel so well taken care of.

Always good sensible advice; no hard sell. The must helpful, knowledgeable staff ever! Especially Fiona.

Very friendly staff who appeared knowledgeable. I like how they explained exactly what they were going to do and what they did.

Well looked after at drop-off and Last name removed-up of a new bike in for its a 1-month tune-up

I've been to many bike shops in my day but this one has by far the best customer service I've ever experienced. I go out of my way to come to this shop.

Always amazing service, quality and confident advice on bike accessories, plenty of additional perks come with buying a nee bike at WPC

attentive smart staff, customer focused

Excellent and timely service provided in tuning my 13 year old bike. Staff very friendly and professional.

Andrew was very congenial and the whole process was smooth. Will do that again, for sure.

I loved that he made it a priority to get the bike back to us quickly! My son was thrilled.